Early Morning Stock Associate

About the role

The Early Morning Stock Associate plays a crucial role in ensuring a positive shopping experience for customers. This position requires a high level of attention to safety and cleanliness, as well as the ability to interact professionally with both customers and colleagues.

Responsibilities

• Understands and practices safety as the top priority, reporting any unsafe conditions immediately.
• Maintains a safe and secure shopping environment by keeping the sales floor clear and accessible to emergency exits.
• Treats all customers and associates with respect and courtesy, recognizing fellow associates through Company recognition programs.
• Assists customers in any way necessary, including register training, merchandise assistance, and answering customer questions politely and knowledgeably.
• Greets customers by making eye contact, smiling, and saying "hello" throughout the store, and "thank you" with every register transaction.
• Responds promptly and efficiently to customer service calls, addressing issues courteously and calling for leadership support when necessary.
• Represents and supports the company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
• Maintains a professional appearance and adheres to the company's dress code.
• Executes daily assigned sizing and recovery tasks to keep the store neat, clean, and well-maintained.
• Expedites new merchandise receipts to the sales floor, merchandising items according to company best practices and maintaining department-specific familiarity.
• Understands and follows loss prevention protocols, including identifying and processing missing merchandise, and reporting to leadership.
• Demonstrates integrity and honesty in all interactions with colleagues and customers, safeguarding confidential information and merchandise.
• Fulfills Mark-Out-of-Stock policies, including identifying and disposing of out-of-stock items appropriately.
• Handles cash, checks, charge cards, and refunds accurately, following all policies and procedures.
• Works efficiently and maximizes productivity by executing all store best practices and minimizing steps and touches in their workflow.

Qualifications and Special Skills Required

• Effective communication with customers, colleagues, and store leadership.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/ADA

• Ability to use all store equipment, including point-of-sale terminals, registers, and computers.
• Ability to stand, walk, and move around the store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, push, pull, and lift up to 25 pounds.
• Ability to occasionally lift and carry items weighing more than 20 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.