Early Morning Stock Associate

About the role

The Early Morning Stock Associate plays a crucial role in ensuring a positive shopping experience for customers. This position requires a high level of awareness and safety practices, along with excellent communication and customer service skills.

Responsibilities

• Understands and practices safety as the top priority.
• Maintains a safe and secure shopping environment by being alert and correcting or reporting unsafe conditions.
• Treats all customers and associates with respect and courtesy, recognizing fellow associates through Company recognition programs.
• Assists customers in any way necessary, including register training, merchandise assistance, and answering customer questions politely and knowledgeably.
• Greets customers by making eye contact, smiling, and saying "hello" throughout the store, and "thank you" with every register transaction.
• Responds promptly and efficiently to customer service calls and handles issues courteously, escalating to leadership when necessary.
• Represents and supports the company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
• Maintains a professional appearance and adheres to the company’s dress code.
• Executes daily sizing and recovery tasks to ensure a neat, clean, and organized store.
• Expedites new merchandise receipts to the sales floor, merchandising items according to company best practices, and maintaining department-specific merchandise familiarity.
• Understands and follows loss prevention policies, Shortage Highway, and Store Protection Specialist (SPS) procedures.
• Demonstrates integrity and honesty in all interactions with associates and customers, safeguarding confidential information, cash, and merchandise.
• Fulfills Mark-Out-of-Stock (MOS) policies, identifying and processing each piece of merchandise, and notifying leadership for approval.
• Handles cash, check, charge card, and refund transactions accurately and follows all policies and procedures.
• Exercises a sense of urgency to maximize productivity and execute all store best practices.

Qualifications and Special Skills Required

• Effective communication with customers, associates, and store leadership.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/ADA

• Ability to use all store equipment, including PDTs, registers, and PCs.
• Ability to stand, walk, and move around the store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, push, pull, and lift up to 25 pounds.
• Ability to occasionally lift and carry more than 20 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Supervisory Responsibilities

No supervisory responsibilities.