Early Morning Merch Stocker

About the role

Provide friendly, fast, and helpful service to customers in a public retail store. Assist shoppers in locating products, handling checkout, and completing omni‑channel transactions while maintaining store recovery standards and supporting safety and shrink programs.

Responsibilities

• Deliver friendly customer service and help customers shop and find what they’re looking for.
• Ensure all customers receive a fast and friendly checkout experience, including cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with omni‑channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unloading, stocking, and planogram (POG) processes.
• Complete merchandise recovery and maintenance, including the merchandise return/go‑back process and general store recovery to keep the store well‑merchandised and in‑stock.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and company policies to ensure compliance with applicable laws and requirements.
• Interact with others in an accepting and respectful manner, remain positive in difficult situations, and serve as a role model for team members.
• Cross‑trained in custom framing selling and production.
• Other duties as assigned.

Preferred Knowledge/Skills/Abilities

• Cross‑trained in custom framing selling and production.
• Ability to engage customers in rewards and credit card enrollment.
• Familiarity with omni‑channel processes such as BOPIS and SFS.
• Commitment to safety, shrink reduction, and compliance standards.
• Other duties as assigned.

Preferred Experience

• Retail and/or customer service experience (preferred).

Physical Requirements

• Ability to remain standing for long periods of time.
• Ability to move throughout the store, including regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Work Environment

• Public retail store setting with climate‑controlled public areas; some stock rooms may not be climate‑controlled.
• Occasional outdoor work (e.g., retrieving shopping carts, unloading trucks).
• Frame shop contains glass cutter and heat press.
• Work hours include nights, weekends, and early mornings.

Benefits

• 401(k) with employer match (eligibility dependent).
• Employee Assistance Program.
• Medical, dental, and vision coverage, including telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance and adoption assistance.
• Various voluntary insurance options.
• Employee discounts and access to partner discount programs.