Early Injury Adjuster

Root was founded on the belief that car insurance is broken, and we set out to change it. We’re harnessing the power of technology to revolutionize this archaic, complicated industry. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative insurtech companies in the world. The Opportunity As an Early Injury Resolution Adjuster, you’ll play a critical role in enforcing the fundamental fairness on which our company was founded. You’ll be asked to push the boundaries of what’s required and to think critically as to what our customers want and how that best aligns with our product. Our goal is to leverage technology, data, and a team of highly talented people to build a claims experience that is recognized as number 1 in the industry. Salary Range: $61,900 - $70,000 Root is a “work where it works best” company. This means we will support you working in whatever location that works best for you across the US. How You Will Make An Impact Delivers an industry-leading claim experience for all policyholders and claimantsConfirms coverage and determines liability for a wide range of accident scenariosConsistently makes prompt and courteous contact with every party involved in a claimMaintains and updates a diary/schedule for each claim in the adjuster's pendingResponds to claim correspondence in a timely fashion with very high qualityObtains detailed accident descriptions from drivers, passengers and witnessesCoordinates the repair of damaged vehicles, and assists with rental reimbursementSets and maintains a loss reserve for every claim in the adjuster's pendingEvaluates and settles non-severe injury claimsProvides input for continuous development of claims guidelines and best practicesRecommends potential product developments and process improvementsInteracts and communicates effectively with customers, peers, vendors and managersEngages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications What You Will Need To Succeed Bachelor’s degree preferred2+ years of successful experience handling personal auto insurance claims across multiple states where the applicant was directly responsible for coverage decisions, liability determinations, issuing payments, taking recorded statements, responding to correspondence, requesting authority from supervisor(s), and negotiating settlement of third-party bodily injury claims across multiple statesDemonstrated high quality claim handling balanced with strong productivityStrong technical understanding of liability and casualty principlesAptitude to quickly learn and apply new conceptsCoachable and committed to professional growthExperience managing complex personal auto claims through closureViewed as a resource within team and functional areaHigh sense of professionalism while remaining empatheticFamiliarity with claims best practices requiredCurious in natureGreat attention to detailAbility to approach problems with an open mind As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. Being on camera is a standard requirement for our process and part of how we assess fit and communication style, so we do require it to move forward with any applicant's candidacy. If you have any concerns, feel free to let us know once you are contacted. We’re happy to talk it through. Please see our Privacy Notice available HERE for more information on how we process your personal data. Consistent with the Americans with Disabilities Act (ADA) and the Civil Rights Act of 1964, it is the policy of Root to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Root. The policy regarding requests for reasonable accommodation applies to all aspects of the hiring process. If reasonable accommodation is needed, please contact recruiting@joinroot.com