E911 Shift Supervisor

Supervisory Duties

• Supervises, directs, and evaluates assigned staff
• Develops and oversees employee work schedules
• Compiles and reviews timesheets
• Approves/processes employee concerns and problems
• Counsels or disciplines as appropriate
• Aids with or completes employee performance appraisals
• Directs work
• Acts as a liaison between employees and management
• Trains staff in operations, policies, and procedures

Operational Duties

• Supervises operations in an assigned section on an assigned shift
• Provides guidance, advice, instruction and training
• Makes work assignments
• Maintains awareness of available response units
• Dispatches calls to available units
• Maintains contact with response units to provide information and instructions regarding emergencies
• Assists in the coordination of correct response
• Utilizes computer to enter and retrieve data/information related to police, fire, and emergency medical service activity
• Retrieves and relays information from the Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC)

Emergency Response

• Assists operators during critical incidents
• Ensures that all the appropriate personnel and/or equipment has been dispatched and notifications have been made to the appropriate personnel
• Coordinates response to critical incidents
• Maintains awareness of available response units
• Dispatches calls to available units
• Monitors activity at the Center for Disease Control, radiation clinics, banks, etc.
• Assists in the coordination of correct response

Customer Service

• Provides lifesaving and pre-arrival instructions to callers in emergency medical situations
• Remains available to callers while units are in route
• Checks medical status
• Testsifies in Court
• May be called to testify as the owner of a voice on an E-911 recording and/or to be a witness that a call was received

Administrative Tasks

• Processes Open Records requests
• Receives and reviews requests
• Listens to calls
• Identifies and omits proprietary information
• Creates and submits a recording or report of requested calls
• Performs duties of E-911 Watch Commander temporarily, as assigned

Qualifications

• High school diploma or GED and vocational training in emergency communications required
• Five years of experience in public safety dispatch and/or 911 emergency communications, with two years as an E-911 Communications Officer III
• Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job

Specific Licenses or Certifications

• Must possess and maintain a valid Georgia driver’s license
• Must possess and maintain the following: GCIC and NCIC Certifications, Emergency Medical Dispatch (EMD) Certification, Georgia Peace Officer Standards and Training (POST) Certification, Communications Training Officer (CTO) Certification, Cardiopulmonary Resuscitation (CPR) Certification, and certification on all dispatch and supervisory consoles