E-Commerce Specialist (Operations) - Kearney Outlet

About the role

The Specialist I, E-Commerce - Operations, will work to pick, and train others to pick, quality high-end products from our Outlet rotation staging area to sell online in Goodwill Finds. Occasional customer contact will require the E-Commerce Specialist to provide excellent customer service displaying an “Attitude of Gratitude” in order to support the mission of the organization.

Responsibilities

• Choose quality, high-end outlet product items that will bring a higher value when sold online or in the boutique such as: collectibles, antiques, jewelry, shoes, electronics, and other various items.
• Conduct internet product research, as necessary, to properly identify high-end quality products.
• Help train employees and management in product knowledge and how to identify high-end quality in the rotation bins that should be sold online or in the boutique rather than in stores.
• Provide subject matter expertise in E-Commerce, boutique, and book sales related projects and process improvements.
• Provide feedback to managers regarding overall store performance as it relates to identifying high-end, quality products.
• Provide a clean and organized work area to promote a safe environment for employees and customers.
• Cross-train in other E-Commerce areas and act as a back-up for other areas as required.
• Perform all other duties as assigned.

Qualifications

• A High School diploma or equivalent is preferred.
• 3+ years of Retail, E-Commerce, pawn shop, thrift/antique store, auction house or similar experience.
• Experience developing and delivering a training program.
• Extensive knowledge of and ability to identify high-end products, including but not limited to: antiques, collectibles, art, jewelry, shoes, purses, electronics, furniture and various other items.
• Able to effectively use Internet Search Engines, Microsoft Office, and other software platforms.
• Able to communicate effectively with customers, managers, supervisors, staff, and peers through verbal and electronic means.
• Able to withstand prolonged standing, reaching, and bending up to 8 hours per day.
• Able to work occasional overtime, including weekends and evenings.

Benefits

• Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings.
• Paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
• Pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate.
• Public Service Loan Forgiveness Program (PSLF) eligible employer.

Pay

$19.79/hr

Schedule

Full-time positions are available. Our Denver Outlets are open 8 to 8 Mondays through Saturdays and 9 to 6 Sundays.