E-Commerce Salesperson

Job Responsibilities

• Providing excellent customer service in-person, via email and/or SMS text messages, and telephone.
• Converting website traffic into sales via online chat.
• Maintaining minimum sales standards as outlined by management.
• Maintaining a well-organized, responsible, and positive attitude.

Qualifications

• Greet the customer with a smile and positive attitude.
• Engage active website visitors within 120 seconds of arriving on our site.
• Engage active 'live chat' requests within 15 seconds.
• Qualify leads and move conversations offline to phone, text, email and, if possible, schedule appointment in retail locations.
• Maintain minimum sales standards per Minimum Expectations Addendum.
• Maintain accurate knowledge of all product functions, features and benefits sold by Standard TV and Appliance.
• Follow the Sales Handbook, Memos and Policies & Procedures.
• Dress as per Sales Handbook, including a name tag.
• Punctual for shift, should be punched in on or before start time.
• Ask the on duty Person-in-Charge (PIC) for assistance if you are not able to close the sale.
• Follow up on all bids, SOR reports, "NA" reports, and others as assigned.
• Follow up on all customer calls before leaving your shift.
• Follow online merchandise and pricing direction from the buying office.
• Attend regular sales meetings (as scheduled).
• Attend training sessions, Daily, Weekly, Monthly, factory off-site & on-site as required or available.
• Prioritize the preservation and protection of JBC Limited, LLC.'s (and all dbas) reputation and public image of integrity.

Essential Job Functions

• Greet the customer with a smile and positive attitude.
• Treat the customers as your family.
• Engage active website visitors within 120 seconds of arriving on our site.
• Engage active 'live chat' requests within 15 seconds.
• Qualify leads and move conversations offline to phone, text, email and, if possible, schedule appointment in retail locations.
• Maintain minimum sales standards per Minimum Expectations Addendum.
• Maintain accurate knowledge of all product functions, features and benefits sold by Standard TV and Appliance.
• Follow the Sales Handbook, Memos and Policies & Procedures.
• Dress as per Sales Handbook, including a name tag.
• Punctual for shift, should be punched in on or before start time.
• Ask the on duty Person-in-Charge (PIC) for assistance if you are not able to close the sale.
• Follow up on all bids, SOR reports, "NA" reports, and others as assigned.
• Follow up on all customer calls before leaving your shift.
• Follow online merchandise and pricing direction from the buying office.
• Attend regular sales meetings (as scheduled).
• Attend training sessions, Daily, Weekly, Monthly, factory off-site & on-site as required or available.
• Prioritize the preservation and protection of JBC Limited, LLC.'s (and all dbas) reputation and public image of integrity.

Benefits

• Employee Discount Program on purchases.
• Health and Dental Insurance.
• Paid Time Off/Paid Holidays.
• A stable company atmosphere (over 70 years in business!).
• Future opportunities for advancement.

Schedule

• Full-time.

Pay

• Based on commission.