E-Commerce Parts Specialist

About the role

Friendly Chevrolet in Dallas, Texas, is one of the oldest and largest GM parts e-commerce sites in the country, shipping tens of thousands of GM parts coast-to-coast every year. We need a rock star who can help customers with pre-sales questions on live chat, through email, and sometimes on the phone. You'll support them after the sale too, on returns and core charge refunds, and learn e-commerce auto parts from the ground up. We'll train. This is a long-term career opportunity.

What you will do

• Provide customer service as the first line before and after the sale, with fast and professional responses.
• Quote and sell: work pre-sales questions, build quotes, and follow up until they close.
• Look up parts: get the VIN, catalog and diagram, and confirm fitment before the order ships.
• Process orders quickly and advocate for the customer.
• Make certain orders are shipping, flag problems to e-commerce management, and keep the customer posted.
• Handle exceptions including returns, core charge refunds, cancellations, and damaged or lost shipments.
• In time, work order fulfillment and shipping as well.

Skills needed

• A true friend to the customer: you own the customer's problem and follow up without being asked.
• Fast, accurate typing — most of this job happens in text, live chat and email mostly.
• Strong on the phone: you sound like someone people want to buy from when customers call.
• High volume: keep dozens of orders moving at once without losing track, because delays cost customers and increase freight bills.
• Takes ownership: give you responsibilities and it's handled; nobody has to watch you.

Bonus points

• Parts knowledge: GM or Chevrolet experience preferred, but we'll train the right candidate.
• Bilingual: English and Spanish is a plus but not required.
• Shipping experience: packing, freight, and international shipping to Europe and Australia.
• Wrench time: hands-on repair experience helps you talk to the installer on the other end of the chat.

What we offer

• Competitive team-based pay structure.
• Health, dental, vision and life insurance.
• 401(k).
• Paid time off.
• Employee discount.
• Referral program.
• Relocation assistance.
• Advancement opportunities.
• Family owned and operated for over 70 years.
• Drug free work environment.