E-Commerce Parts Specialist

On-site position in Dallas, TX. Local DFW-area candidates strongly preferred. This is not a remote position.

We're known as one of the oldest and largest GM parts e-commerce sites in the country, we ship tens-of-thousands of GM parts coast-to-coast every year and we're growing fast. Take a look and see if you've got what it takes to grow with this team.

We need a rock star who can help customers with pre-sales questions on live chat, through email and sometimes on the phone. You'll be there for them after the sale too, on returns and core charge refunds, and learn e-commerce auto parts from the ground up. We'll train. This is a long-term career opportunity that isn't likely to come around again.

What you will do

• Customer service focused. You're the first line before and after the sale, and a fast and professional response is what helps us to grow.
• Quote and sell. Work pre-sales questions, build quotes and follow up until they close.
• Lookup parts. Get the VIN, catalog and diagram, and confirm fitment before the order ships.
• Fast processing is the point. Jump in and advocate for the customer.
• Make certain that orders are shipping, flag problems to e-commerce management and keep the customer posted.
• Handle exceptions. Returns, core charge refunds, cancellations, damaged or lost shipments.
• In time you'll work order fulfillment and shipping as well.

Skills needed

• A true friend to the customer. You own the customer's problem and follow up without being asked.
• Fast accurate typing. Most of this job happens in text - live chat and email mostly.
• Strong on the phone. You sound like someone people want to buy from when customers do call us.
• High volume. You keep dozens of orders moving at once without losing track, because delays cost us customers and a larger freight bill.
• Takes ownership. Give you responsibilities and it's handled. Nobody has to watch you; you'll get it done.

Bonus points

• Parts knowledge. GM or Chevrolet experience preferred but we'll train the right candidate.
• Bilingual. English and Spanish is a plus but not required.
• Shipping experience. Packing, freight and international shipping to Europe and Australia.
• Wrench time. Hands on repair experience helps you talk to the installer on the other end of the chat.

What we offer

• Competitive team-based pay structure.
• Health, dental, vision and life insurance.
• 401(k).
• Paid time off.
• Employee discount.
• Referral program.
• Advancement opportunities.
• Family owned and operated for over 70 years.
• Drug free work environment.