E Commerce Manager

Carrier Enterprise (CE) is a subsidiary of Watsco, Inc., the largest independent HVAC/R distribution company in the world. We distribute industry-leading brands such as Carrier, Bryant, Payne, GREE, and other HVAC and refrigeration equipment, along with a full line of aftermarket parts, supplies, and accessories. With approximately 200+ locations across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada, and over 2,000 employees, our vast footprint and e-commerce platform enable us to deliver best-in-class service to our customers.

About the role

Carrier Enterprise is seeking a B2B Technical Product Manager to lead the delivery and continuous improvement of B2B e-commerce digital experiences. This role drives execution across distributed teams, coordinates cross-functional planning, and partners with business and IT stakeholders to define and deliver the capabilities customers need. The position requires hands-on expertise with Adobe Commerce 2.X (Magento), a strong technical understanding of e-commerce architecture and integrations (including API integrations), and the ability to translate business goals into high-quality product outcomes.

Responsibilities

• Co-lead a globally distributed development team.
• Monitor utilization and plan work accordingly; run scrum and status ceremonies.
• Coordinate cross-team updates; maintain project timelines and release plans.
• Partner with departmental managers, developers, and QA to deliver quality solutions.
• Work with business and IT stakeholders to define capabilities and integrate business knowledge with technical solutions.
• Oversee digital channel design and development across technologies; define features and ensure testing.
• Manage release notes and user guides; participate in Level 2 support and deployment testing.
• Continuously evaluate improvements and contribute to quarterly and annual technology roadmaps.

Requirements

• 3+ years delivering B2B digital (e-commerce) products, including leading developers and QA teams.
• Strong project and program execution with cross-functional collaboration.
• Associate degree or higher in Computer Science or a related field.
• Adobe Commerce 2.X (Magento) experience; expertise in design patterns, software architecture, and integration-focused development (API integrations).
• Skilled in experimentation and user testing, leveraging data, competitor, and market analysis to inform product decisions.
• Experienced in organizing and leading project planning, design reviews, and architectural meetings.
• Continuous improvement mindset—iterating products, processes, and user experience for quality and outcomes.
• Strong communication with international teams and high attention to detail.

Preferred Qualifications

• Technical project management and delivery, including resource planning.
• Integration experience with ERP systems, including Punchout.
• Knowledge of headless architecture (ideally PWA).
• Experience with CI/CD and modern deployment workflows (e.g., Jenkins).
• Proficiency with Atlassian Confluence and Jira.

Benefits

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-term and Long-term Disability Insurance
• Employee Assistance Program (EAP)
• Tuition Reimbursement and Professional Development
• Paid Vacation and Sick Time
• Company Paid Holidays
• 401(k) Plan with Employer Match
• Employee Discount Program