E-Commerce In-Store Shopper

Founded in 1929, Heinen’s is a premier grocery store chain noted for its quality products and outstanding customer service, operating 23 stores (19 in Cleveland, Ohio and 4 in Chicago, Illinois), two distribution warehouses, one food production plant, and a corporate office in Warrensville Heights, Ohio. Culturally, we are an associate-first company that emphasizes quality of life through competitive compensation, professional development, paid time off, and balanced work schedules.

About the role

The eCommerce Clerk serves as a personal shopper and point of contact to Heinen’s customers by selecting items and assembling online orders. They ensure all orders are picked accurately, properly packed, stored, and staged for pick-up in a timely manner while maintaining quality control and handling products carefully to minimize damage and uphold Heinen’s standards. Associates provide service that aligns with Heinen’s brand for customers they interact with daily.

Responsibilities

• Understands store layout and variety of product offerings.
• Interfaces with customers via phone and in-person to ensure accuracy of all online orders (including product substitutions).
• Collaborates with other eCommerce clerks to ensure completion of daily orders.
• Maintains safety as a top priority in all aspects of work for team members, customers, and products.
• Develops into an expert user of software applications to maximize pick and pack efficiency by adhering to Heinen’s selection standards.
• Interacts with and assists customers as needed.
• Organizes and stages customer orders to assist with the pick-up and delivery process.
• Provides feedback to assist with process improvements.
• Provides cross-department support on daily tasks as needed.

Core Competencies

• Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
• Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
• Values Differences – Recognizing the value that different perspectives and cultures bring to an organization.
• Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Demonstrates Self-Awareness – Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Self-Development – Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Requirements

• Complies with all company policies and procedures.
• Able to identify and prioritize critical tasks and manage time effectively.
• Strong attention to detail and organization skills.
• Able to effectively solve problems and make quality decisions in the absence of complete information.
• Able to work in a fast-paced environment and adapt to business needs.
• Displays a sense of urgency and works independently to achieve daily tasks with minimal supervision.
• Production driven and able to work continuously on repetitive tasks while standing.
• Able to work in areas of varying temperature (hot, cold, wet/damp).
• Able to lift and/or move up to 50 lbs. on occasion.
• Able to work a flexible schedule to include weekend and evening hours.

Schedule

• 7:30 AM – 6:30 PM Monday through Friday
• 7:30 AM – 5:30 PM Saturday and Sunday
• 40 hours per week