e-COMMERCE/DEPT LEADER

Manage the overall day-to-day operations of the store's e-Commerce department to achieve desired sales objectives, goals and budgets. Responsible for staffing the department and developing associates to achieve desire results. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Minimum Effective communication skillsStrong organizational skillsStrong leadership skillsBasic knowledge of computers Desired High school diploma or equivalentExperience with and knowledge of Point of Sale (POS)Retail Experience Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanlinessMeet the demands of product flow and create schedules according to guidelinesDevelop associates to meet the productivity standards and certify associates once they meet or exceed goalsConfirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelinesTrain associates on all functions and duties of the order selector and customer attendant rolesLead team in the planning, implementation and execution of e-Commerce's initiativesAchieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat salesAssist in the analysis and response to the competitive landscapeEnsure orders are filled with products requested or comparable substitute in a timely and effective mannerExecute Best Practices to determine appropriate substitutions in the event of an out of stockFollow processes for streamlining collection of orders, products, checkouts and deliveryReport inventory issues such as out of stock items to department heads in a timely mannerTroubleshoot equipment and devices for e-Commence departmentProvide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programsMonitor and control expenses for the departmentEnsure preventative maintenance is being performed on all equipment in the departmentSupervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.Must be able to perform the essential functions of this position with or without reasonable accommodation.