e-COMMERCE/DEPARTMENT LEAD

Responsibilities

• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety
• Manage the day-to-day operation of the store's e-Commerce department
• Read shelf tags
• Execute projects with minimal supervision
• Ensure team members adhere to local, state and federal laws, food safety procedures and company guidelines
• Train all functions and duties of the selector and customer attendant roles
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants
• Print and distribute order labels, including orders for perishable departments
• Troubleshoot e-Commerce equipment and devices
• Maintain level of supplies needed to perform necessary duties
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager
• Perform required opening and closing procedures
• Implement process improvements as directed by division or enterprise e-Commerce team
• Provide feedback on team members daily performance and annual performance reviews
• Work cooperatively in high paced and sometimes stressful environment
• Manage conflict in a reasonable, nonconfrontational and cooperative manner
• Act with honesty and integrity regarding customer and business information
• Follow directions and seek assistance when necessary to resolve customer and business issues
• Support and assist through direct interaction with minors, individuals with special needs, and/or older adults

Requirements

• Proven supervisory experience
• Basic knowledge of computers
• Excellent oral/written communication skills
• Basic math skills (i.e., counting, addition, and subtraction)
• Self-directed