e-COMMERCE/DEPARTMENT LEAD

Responsibilities

• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
• Manage the day-to-day operation of the store's e-Commerce department under the guidance of the Store e-Commerce manager.
• Ensure adherence to local, state, and federal laws, food safety procedures, and company guidelines.
• Train all functions and duties of the selector and customer attendant roles.
• Assist with scheduling to meet operational and associates' needs.
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants.
• Print and distribute order labels, including orders for perishable departments.
• Troubleshoot e-Commerce equipment and devices.
• Maintain level of supplies needed to perform necessary duties.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager.
• Perform required opening and closing procedures.
• Learn and implement process improvements as directed by division or enterprise e-Commerce team.
• Provide feedback on team members' daily performance and annual performance reviews.
• Work cooperatively in high-paced and sometimes stressful environments.
• Manage conflict in a reasonable, non-confrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

Requirements

• Proven supervisory experience.
• Basic knowledge of computers.
• Excellent oral and written communication skills.
• Basic math skills (counting, addition, and subtraction).
• Self-directed, ability to execute projects with minimal supervision.