E-Commerce Channel Support Associate
Maxwood Furniture · Charleston, SC · 2 mo ago
On-siteOTHRPart-time
Position Overview
Responsibilities
- Marketplace Support
- Assist with product listing updates, content accuracy, and promotional setup across third-party marketplaces.
- Help ensure product detail pages are accurate, optimized, and compliant with marketplace guidelines.
- Support new product launches and catalog updates.
- Platform Operations
- Assist with day-to-day activities within Mirakl and ChannelAdvisor, including product onboarding, listing maintenance, and issue resolution.
- Utilize marketplace seller portals to review catalog performance and monitor account activity.
- Troubleshoot listing, content, and product setup issues as they arise.
- Cross-Functional Collaboration
- Partner with Marketing, Supply Chain, Product Development, and Creative teams to ensure accurate product information and consistent brand representation.
- Cook up marketplace promotions, launches, and catalog updates across departments.
- Reporting & Analysis
- Pull, organize, and maintain sales, performance, and inventory reports.
- Aid in identifying trends, discrepancies, and opportunities for improvement.
- Support ongoing marketplace performance tracking and reporting initiatives.
- Compliance & Quality Control
- Monitor listings to ensure accuracy and compliance with marketplace requirements.
- Aid in resolving compliance issues and maintaining overall account health.
- Perform routine audits to identify and correct catalog inconsistencies.
- Required Qualifications
- 0–2 years of experience in e-commerce, retail, digital operations, or a related field (internships and part-time experience welcome).
- Strong attention to detail and organizational skills.
- Excellent communication and collaboration abilities.
- Proficiency with Microsoft Excel and/or Google Sheets.
- Ability to learn new systems and digital platforms quickly.
- Self-starter with the ability to manage multiple priorities in a fast-paced environment.
- Preferred Qualifications
- Familiarity with online marketplaces such as Amazon, Walmart, Wayfair, Target Plus, or similar platforms.
- Exposure to tools such as Mirakl, ChannelAdvisor, Salsify, Feedonomics, or Shopify.
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Interest in retail, consumer goods, furniture, or home furnishings.
- 401(k) with Company Match
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Paid Time Off (PTO)
- Flexible Schedule
Qualifications
Benefits
About Maxwood Furniture
Headquarters Charleston, SC