E-Commerce Associate I

E-Books

• Accept donated books from various areas such as the Warehouse & Retail Stores for scanning.
• Maintain knowledge of software used for E-Books processing and how to accept and reject books for online sites.
• Have working knowledge of Amazon, EBay, and other Auction Web-sites as directed.
• Sheap books, audio media, and DVD's on the proper shelves.
• Answer customer questions and follow-up on customer complaints as instructed by the E-Commerce Manager or Assistant Manager.
• Track packages through shipping systems by individual tracking numbers.
• Provide cordial customer service to both internal customers (employees) and external customers (retail customers).

Specialty Items/Jewelry

• Working knowledge of precious metals, gem stones, and synthetics.
• Must recognize brand stamps (i.e. high end, vintage and trendy).
• Able to learn jewelry testing equipment such as the sonic cleaner, Gem Oro and gold testing equipment.
• Have computer experience as we will use Picasa to upload images and other sites to gather information on items.
• Photography experience. Our photos need to be clear and detailed to show the customer small details.

Online Auctions

• Maintain up to date knowledge of antiques and salable merchandise.
• Produce accurate and succinct descriptions of items that are to be put on ShopGoodwill and other auction sites.
• Upload pictures and descriptions to ShopGoodwill and other auction sites as directed.
• Return store merchandise not accepted for sale as directed.
• Responsible for shelving listed items and pulling sold items as directed.
• Provide cordial customer service to both internal customers (employees) and external customers (retail customers).

Essential Duties and Responsibilities

• Must demonstrate willingness and ability to adhere to Goodwill Industries of the Inland Northwest directives, rules, policies, procedures, and departmental and organizational standards.
• Work collaboratively with Workforce and Family Services to provide participant services.
• Follow all policies, procedures, and directives of Goodwill Industries of the Inland Northwest assuring safety of personnel or property.
• Properly wear and maintain all required Personal Protective Equipment (PPE).
• Maintain agency confidentiality.
• Violate confidentiality is cause for immediate dismissal.
• Comply with all health, safety, and fire standards and all local, state, and federal regulations (WISHA & OSHA).

Qualifications

• High school diploma or general education degree (GED).
• One to three months related experience and/or training or equivalent combination of education and experience.