E-Comm Customer Care Representative

About The Role

To support the activities associated with SKECHERS ecommerce sales, SKECHERS Elite program, support SKECHERS retail stores and provide service to, and issue resolution on a first contact basis, for customers.

What You Will Do

• Assist with customer inquiries received via phone, email, live chat, mail and social media in a high-volume contact center.
• Ensure a quality experience by providing friendly, professional service.
• Efficiently and effectively utilize multiple Customer Service tools and systems, and web technologies to resolve issues on customer's behalf.
• Monitor order and return flow.
• Process credits and exchanges for returns to SKECHERS.com.
• Assist customers with their SKECHERS Elite membership accounts.
• Collaborate with SKECHERS Store Managers and District Managers to resolve consumer concerns in-store.
• Research and troubleshoot technical issues as needed.
• Provide regular feedback to management team regarding incoming customer contacts and provide recommendations on how to improve moving forward.

Requirements

• High School Diploma or equivalent preferred.
• Prior customer service/consumer affairs experience, preferably working directly with consumers in a medium or high-volume contact center environment.
• Excellent oral and written communication skills.
• Excellent organizational and time management skills.
• Familiarity with a CRM system.
• Experience with Microsoft Office products including Word, Outlook, Excel and PowerPoint.

Schedule

• Work Hours - 1st / 2nd Shift
• Must be available to work weekends

Pay

$17 - $20 an hour