Dyne Care Partner - Carolinas

Role Summary

The Dyne Care Partner (DCP) is a field-based member of the Patient Access and Education team who supports patients, caregivers, healthcare providers, and infusion centers throughout the treatment journey.

Primary Responsibilities

• Serves as a primary point of contact for patients and caregivers throughout the treatment journey
• Provides individualized education on disease state, therapy, and treatment expectations using approved materials
• Counsels patients and caregivers on proper product storage, handling, and administration
• Coordinates support services and resources to assist patients and caregivers
• Builds trusted relationships through empathetic, patient-centered communication
• Supports understanding of prior authorizations, appeals, denials, reauthorizations, and site-of-care requirements
• Identifies reimbursement and access challenges and facilitates appropriate escalation through approved channels
• Supports continuity of care during insurance changes, site-of-care transitions, and reauthorization events
• Builds and maintains relationships with healthcare providers, office staff, and infusion partners
• Provides education on patient support services, reimbursement processes, and available resources
• Serves as a reimbursement and access resource within the assigned geography
• Collaborates with HUB services, specialty pharmacies, infusion providers, and internal stakeholders to support patient access and continuity of care
• Maintains accurate and timely documentation in approved systems
• Ensures compliance with all regulatory, privacy, and company requirements
• Identifies and appropriately reports adverse events, product complaints, and privacy incidents

Education & Skills Requirements

• Bachelor’s degree in nursing, social work, or a related healthcare field preferred
• RN, Social Worker, or equivalent healthcare experience preferred
• 8+ years of healthcare or related experience, including 5+ years of directly relevant experience in patient services, reimbursement, case management, field education, specialty pharmacy, or care coordination
• Experience supporting specialty, rare disease, or infused/provider-administered therapies preferred
• Working knowledge of payer coverage, reimbursement pathways, and access processes (e.g., prior authorizations, appeals, denials)
• Demonstrated ability to build relationships across patients, caregivers, healthcare providers, and cross-functional teams
• Strong communication, organizational, and problem-solving skills
• Ability to work independently in a field-based environment
• Ability to operate effectively in a dynamic environment requiring responsiveness and adaptability
• Ability to travel extensively within assigned geography (up to 50–80%)
• Flexibility to support patient and provider needs outside standard business hours, including evenings, weekends, and holidays as required
• Ability to respond to time-sensitive patient access and treatment coordination needs in a compliant and professional manner
• Demonstrated accountability and sound judgment in managing urgent or complex patient situations
• Maintains a patient-first mindset during critical treatment milestones, including therapy initiation, infusion scheduling, access challenges, and treatment interruptions

Pay Range

$190,000 - $225,000 USD