Dynamics365 Administrator

Essential Duties And Responsibilities

• Configure and maintain Dynamics365 modules: Sales, Customer Service, and Marketing (Customer Insights Journeys).
• Maintain and improve customer-facing Power Pages / Power Apps portals.
• Capture and implement requirements from stakeholders.
• Customize entities, workflows, forms, and dashboards to meet business requirements.
• Manage user roles, permissions, and security settings.
• Monitor system performance and troubleshoot issues.

Required Skills & Qualifications

• Education and Experience: Bachelor’s degree in Information Technology, Computer Science, or related discipline required. Master’s degree preferred.
• Microsoft Dynamics 365 (CRM) Associate certification required, Expert certification preferred.
• Microsoft Power Platform Developer Associate certification strongly preferred.
• Minimum 2 years of hands-on experience with Microsoft Dynamics365 or Salesforce.com CRM.
• Strong understanding of CRM architecture, integration and customization.
• Strong knowledge of data integrity best practices.
• Experience with Power Automate, Power Apps (model-driven and canvas), and Dataverse.
• Experience with PowerBI and Dynamics365 reporting and data visualization preferred.
• Working knowledge of CRM application security standards and best practices.
• Excellent problem-solving and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.