Dynamics365 Administrator

Job Description

The Dynamics365 Administrator will be responsible for the configuration, maintenance, and optimization of the LATICRETE Microsoft Dynamics365 platform, with a focus on Marketing and Customer Insights Journeys. This role will support CRM customization, integration using Power Platform tools, and contribute to data visualization efforts using PowerBI.

Essential Duties And Responsibilities

• CRM Administration & Customization (50%): Configure and maintain Dynamics365 modules: Sales, Customer Service, and Marketing (Customer Insights Journeys).
• Customize entities, workflows, forms, and dashboards to meet business requirements.
• Manage user roles, permissions, and security settings.
• Maintain and improve customer-facing Power Pages / Power Apps portals.
• Monitor system performance and troubleshoot issues.
• Integration & Reporting (30%): Utilize Power Platform tools (Power Automate, Power Apps) for system integration, custom workflow development and automation.
• Support data integration between Dynamics365 Dataverse and other enterprise systems.
• Aid BI team in developing PowerBI reports and dashboards to support CRM business intelligence needs.
• Collaboration & Support (20%): Work with stakeholders and technical leadership to gather requirements and translate them into technical solutions.
• Maintain and abide by corporate CRM change-management process.
• Act as primary end-user support professional for Marketing group.
• Provide training and documentation for end-users.
• Collaborate with IT and business teams to ensure CRM alignment with organizational goals and enterprise architecture standards.

Required Skills & Qualifications

• Education and Experience: Bachelor’s degree in Information Technology, Computer Science, or related discipline required. Master’s degree preferred.
• Microsoft Dynamics 365 (CRM) Associate certification required, Expert certification preferred.
• Microsoft Power Platform Developer Associate certification strongly preferred.
• Minimum 2 years of hands-on experience with Microsoft Dynamics365 or Salesforce.com CRM.
• Strong understanding of CRM architecture, integration and customization.
• Strong knowledge of data integrity best practices.
• Ability to proactively identify, rectify and prevent quality issues.
• Experience with Power Automate, Power Apps (model-driven and canvas), and Dataverse.
• Experience with PowerBI and Dynamics365 reporting and data visualization preferred.
• Working knowledge of CRM application security standards and best practices.
• Excellent problem-solving and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Physical Requirements

• Lift: Must be able to lift and/or carry a minimum of 25 pounds.
• Push/Pull: Must be able to push/pull 25 pounds.
• Standing: Must be able to stand at least 25% of the day.
• Sitting: Must be able to sit at least 50% of the day.