Dynamics365 Administrator

About the role

LATICRETE International is seeking a Dynamics365 Administrator to manage configuration, maintenance, and optimization of our Microsoft Dynamics365 platform, with a focus on Marketing and Customer Insights Journeys. This role supports CRM customization, Power Platform integrations, and contributes to PowerBI reporting efforts.

Responsibilities

• CRM Administration & Customization (50%)
  • Configure and maintain Dynamics365 modules: Sales, Customer Service, and Marketing (Customer Insights Journeys)
  • Maintain and improve customer-facing Power Pages / Power Apps portals
  • Customize entities, workflows, forms, and dashboards to meet business requirements
  • Manage user roles, permissions, and security settings
  • Monitor system performance and troubleshoot issues
• Integration & Reporting (30%)
  • Utilize Power Platform tools (Power Automate, Power Apps) for system integration, custom workflow development and automation
  • Support data integration between Dynamics365 Dataverse and other enterprise systems
  • Assist BI team in developing PowerBI reports and dashboards to support CRM business intelligence needs
• Collaboration & Support (20%)
  • Work with stakeholders and technical leadership to gather requirements and translate them into technical solutions
  • Maintain and abide by corporate CRM change-management process
  • Act as primary end-user support professional for Marketing group
  • Provide training and documentation for end-users
  • Collaborate with IT and business teams to ensure CRM alignment with organizational goals and enterprise architecture standards

Required Skills & Qualifications

Education and Experience:

• Bachelor's degree in Information Technology, Computer Science, or related discipline required; Master's degree preferred
• Microsoft Dynamics 365 (CRM) Associate certification required; Expert certification preferred
• Microsoft Power Platform Developer Associate certification strongly preferred

Specialized Skills and Experience:

• Minimum 2 years of hands-on experience with Microsoft Dynamics365 or Salesforce.com CRM
• Proficiency in CRM modules: Sales, Service, and Marketing
• Strong understanding of CRM architecture, integration and customization
• Strong knowledge of data integrity best practices; ability to proactively identify, rectify and prevent quality issues
• Experience with Power Automate, Power Apps (model-driven and canvas), and Dataverse
• Experience with PowerBI and Dynamics365 reporting and data visualization preferred
• Working knowledge of CRM application security standards and best practices
• Excellent problem-solving and communication skills
• Ability to work independently and collaboratively in a fast-paced environment
• Team Cooperation - maintain positive, cooperative attitude with all employees and customers

Benefits

• Medical, Dental, Vision
• 401k
• Tuition reimbursement
• 13 paid holidays in addition to paid vacation and sick time
• Flexible spending
• Life Insurance, AD&D and Supplemental Insurance
• 1 week paid plant shutdown between Christmas and New Year's Day holidays

Pay

Classification: Salary

Schedule

Travel Requirement: 10%, domestic

Physical Requirements: Lift and/or carry minimum of 25 pounds; push/pull 25 pounds; stand at least 25% of the day; sit at least 50% of the day