Dynamics 365 Finance & Operations Technician Lead

About the Role

Shoppa's is implementing Microsoft Dynamics 365 Finance & Operations as its core ERP. We're looking for a hands-on technical owner who can keep the system healthy, troubleshoot issues, and build new functionality in X++. You'll be the internal authority on F&O, working alongside our implementation partner, third-party ISV solution providers, and integrated platforms such as Stack (field service management).

Responsibilities

• Administration and Operations:
  • Manage F&O environments (sandbox, UAT, production) through Lifecycle Services / Power Platform admin center, including deployments, database refreshes, and Microsoft's One Version service updates.
  • Own security: role, duty, and privilege design, user provisioning, segregation-of-duties reviews, and audit support.
  • Monitor and maintain batch jobs, workflows, alerts, number sequences, and system performance.
  • Serve as tier-2/3 support for business users: diagnose errors, trace data issues, and work with Microsoft support and vendors to resolve them.
• Development:
  • Design, build, and maintain customizations using X++ extensions (chain of command, event handlers, table and form extensions), with no overlayering.
  • Build and maintain SSRS reports, data entities, and Electronic Reporting configurations.
  • Manage source control, builds, and release pipelines in Azure DevOps.
  • Test and regression-check customizations against each Microsoft service update.
• Integration:
  • Support and extend integrations using OData, custom services, the Data Management Framework, Business Events, and Azure services (Logic Apps, Service Bus, Functions).
  • Act as technical liaison for external platforms integrating with F&O, including Stack. This covers exposing data entities, managing app registrations and service accounts, and resolving integration errors.
  • Coordinate with ISV vendors whose extensions run in our environment, and evaluate how their updates affect our customizations and integrations.
• Governance:
  • Maintain documentation for customizations, integrations, and security design.
  • Push back on customization where standard functionality or configuration will do, and evaluate change requests against their upgrade cost.

Qualifications

• Requirements:
  • 5+ years of hands-on D365 F&O (or AX 2012) technical experience, including production X++ development.
  • Strong command of the F&O extension model, data entities, and the application object tree.
  • Experience with LCS/PPAC environment management, deployable packages, and service updates.
  • SQL Server proficiency for troubleshooting and data analysis.
  • Experience building or supporting REST/OData integrations.
  • Ability to explain technical issues to finance, parts, and service users without jargon.
• Preferred:
  • Experience in equipment dealership, distribution, or service-heavy industries (rental, parts, field service).
  • Azure integration services and Power Platform (Power Automate, Dataverse, dual-write).
  • Microsoft certifications: MB-500 (F&O Developer), MB-300 (Core Finance & Operations).
  • Experience supporting ISV solutions in a multi-vendor F&O environment.

Physical Demands and Working Conditions

Office employees typically sit for long periods and perform tasks that require fine motor skills, such as typing or using a mouse. They may occasionally stand, walk, or lift up to 25 pounds, like files or office supplies. The work environment is climate-controlled with moderate noise.