Duty Manager - Old Kent Road

About the role

As a Duty Manager at Smyths Toys, you are responsible for the day-to-day operation and management of your assigned department. You support the Store Manager in the end-to-end operation of a high-volume, fast-paced retail ecosystem. From managing the sales floor energy to processing delivery intakes, you ensure the store runs smoothly in line with company guidelines.

Responsibilities

• Deliver and exceed sales targets in your store through effective space planning, impeccable floor presentation, and commercial stock placement.
• Assist the Store Manager in achieving key performance indicators including Sales, Stock loss/Shrinkage and Health and Safety compliance.
• Build a high-performing team by recruiting, training, rostering, and mentoring a diverse team of retail professionals. Inspire them to learn our product ranges inside and out and prepare them to tackle our massive peak seasonal trading periods seamlessly.
• Create store theatre by ensuring the sales floor delivers an unforgettable, high-energy customer experience, resolving any queries promptly and keeping standards of housekeeping flawless.
• Master the logistics by overseeing cash handling, daily spot checks on tills, stock control, security protocols, and general back-office administrative compliance.

The Ideal Candidate

• A High-Volume Retail Veteran: Proven track record as an Assistant Manager, Duty Manager, Team Leader, or Shift Supervisor in a fast-paced retail environment. Comfortable leading teams through big crowds and massive stock deliveries.
• Commercially Sharp: Strong numerical, analytical, and organizational skills. Knows how to look at a sales report or a wage spend sheet and make rapid, smart adjustments to protect profits.
• An Inspiring Leader: Leads from the front, coaches your team to take ownership of their own departments. Highly motivated, ambitious, and brings a "can-do" attitude to work every day.
• Tech-Savvy: Proficient with Microsoft Office and comfortable navigating computerized retail management and stock-control systems.
• Flexible & Resilient: Prepared to work flexible hours, including weekends, late nights, and bank holidays—especially during our legendary peak seasons.

Benefits

• Performance-based bonus package
• 31 days annual leave rising with length of service
• A defined contribution pension scheme up to 7.5% matched contribution
• Life assurance cover
• 24/7 counselling through our employee assistance programme
• Discount platform
• Financial guidance
• Bike to work scheme
• Generous in-store employee discount
• Enhanced maternity and paternity pay

Smyths Toys is an Equal Opportunities Employer