Duty Manager LAX

About the role

This role is responsible for the efficiency of the airport’s operation, ensuring quality service and maintaining established punctuality rates while complying with the company’s procedures and security regulations.

Responsibilities

• Supervise customer check-in processes at counters, kiosks, boarding rooms, immigration, and customs areas, following established operating procedures to guarantee on-time flight departures and maintain customer service standards.
• Supervise compliance with security standards and procedures in operational processes (baggage services, boarding, etc.) to ensure passenger integrity and safety.
• Guarantee communication and updating of procedures and guidelines on operational processes to area personnel, as well as supervising that they have the required certifications and mandatory technical trainings.
• Control compliance with baggage allowance, including hand luggage at counters and boarding rooms, to ensure collection of excess baggage fees when required.

Requirements

• Bachelor’s degree in Administration, Business, or a related field.
• 3 years of related work experience, with familiarity in Ground Operations processes in airlines.
• Excellent verbal, written, and interpersonal skills in English and Spanish.
• Ability to prioritize and proven team leadership skills.
• Service-oriented mindset.

Applicants must be legally authorized to work in the U.S.A to apply to the selection process.