Duty Manager, Customer Operations

Join a team that works hard, cares for each other, and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners.

About the role

The Duty Manager, Customer Operations oversees the daily completion of below-the-wing functions for all units in our Ground Handling Department. These functions include baggage and cargo handling, cabin maintenance, and operating motorized vehicles and equipment. This position reports to the Department Manager, Customer Operations.

Responsibilities

• Keep company goals and customer expectations in mind when overseeing daily operations
• Coach and provide career development to the team
• Correct non-compliant behavior and impose disciplinary action as required
• Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
• Manage the operational activities of the department in accordance with established policies and procedures
• Manage a team with varied duties to include unit managers, supervisors, and agents
• Perform administrative duties to include daily/weekly/monthly reports

Requirements

• Previous airline management experience and working knowledge of Airport Operations Area (AOA) environments
• Proven success as a Team Leader with ability to preplan manpower and equipment
• Ability to work independently, set and meet own deadlines
• Ability to work well with all levels of management and support staff
• Able to defuse conflicts among team members
• Familiarity with Microsoft Office Suite
• Flexible schedule
• Valid driver’s license and clear driving record
• Pass a 10-year Criminal History Records Check and drug screen
• Proof of high school or GED completion
• Minimum 18 years of age

Preferred Qualifications

• Previous management experience in a hub environment
• Extensive knowledge of QIK, Sabre
• Bachelor’s degree in aviation, business, or another related field

Work Environment

• Standard office environment, use of telephones, computers, and other office equipment
• Airport ramp environment, subject to varied weather conditions and elevated noise levels
• All shifts including weekends, nights, holidays, and/or irregular shifts

Physical Requirements

• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
• Handle objects up to 70 pounds
• Assist passengers with disabilities, including pushing wheelchairs

Benefits

• Paid training
• Holiday pay
• 401(k)
• Vacation
• Family travel on the American Airlines network
• Medical and dental available

Pay

Starting annual salary: $58,000.00 – $67,000.00 (based on locale and experience). Competitive salary with bonuses awarded in accordance with company policies and applicable criteria.