DUTY MANAGER
Role Purpose
As a Duty Manager, you will ensure the well-being of all guests, maintaining a high level of host presence and delivering bespoke guest service. You will exceed guest expectations from arrival to departure, drive sales opportunities, and develop your team.
Key Responsibilities
- Operational leadership across the full hotel during shift
- Ownership of the guest journey from arrival through to departure
- Maintaining pace, flow, and service standards during peak periods
- Real time decision making and problem resolution
- Cross departmental coordination and collaboration
- Driving revenue through service excellence and operational efficiency
- Clear and effective communication across all teams
- Strong and structured shift handovers
Essential Skills & Attributes
- Senior departmental leadership experience, or an Assistant Head ready to step up
- Strong record of team leadership and consistent operational performance
- Broad operational experience across Rooms and Food & Beverage
- Confident leading busy services with full accountability
- Highest levels of customer service and attention to detail
- Highly developed interpersonal skills
Desirable Background
- Experience in luxury or premium hospitality
- Experience in complex, multi-outlet operations
- Exposure to family-focused or resort environments
- Familiarity with Simphony, OPERA Cloud, and ResDiary
Other Information
- 45 hours per week across a rota including day, evening, and night shifts, with availability required across all seven days
- Own transport essential due to remote location of hotel
- Personal Development: Stay industry-leading through events, training, and professional growth
Pay
Salary: £34,000 per annum + bonus + service charge
Schedule
45 hours per week across a rota including day, evening, and night shifts, with availability required across all seven days
Benefits
- An extra day’s holiday for your birthday
- EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
- Cycle to work scheme
- Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
- Life Assurance Benefit for peace of mind for your loved ones.
- Enhanced Maternity and Paternity packages
- One paid day off for any volunteering or fundraising you would like to get involved in once a year
Company Information
Part of the Luxury Family Hotel Group, New Park Manor is located in the heart of the New Forest and offers families a place to explore the enchanting woodland, spot the resident deer and ponies, relax in the spa and gives the opportunity for guests to reconnect with nature and each other.
We are dedicated to creating an inspiring space for our team members that is fun, all-inclusive, professional and rewarding – just as a career in hospitality should be!
Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.