Duty Manager

Located in South Ari Atoll, less than 20 minutes from Velana International Airport by domestic flight. With spectacular azure lagoons and dense jungle at its core, Villa Park is a magical isle open for exploring. Each day invites a sense of escape with exceptional diving, playtime pursuits, and secret dining experiences.

Responsibilities

• Manage daily hotel arrivals and departures
• Ensure staff attend on time to duty, meal times, and daily operations of the Guest Service Department
• Handle daily arrivals and departures efficiently to maintain a high level of customer satisfaction
• Ensure rooms are ready as per standard for guest occupancy
• Update accurate daily arrival guest profiles in the hotel’s PMS
• Maintain daily record-keeping of occupancy and bed tax with utmost accuracy
• Attend daily operational meetings
• Motivate and manage all staff of the reception and Guest Service Department for maximum output
• Ensure quality service is provided by the Guest Service department and the hotel in general
• Coordinate department development plans with management, supervisors, and operational staff
• Review daily shift briefing sheets from supervisors to ensure effective supervision
• Update supervisors on available rooms for upselling and maintain records
• Ensure all arrivals and departures are attended by Guest Service personnel at the jetty and reception
• Coordinate with Housekeeping on the availability of clean rooms for check-in
• Attend to guest inquiries, requests, complaints, and compliments, referring outcomes to the General Manager or Operations Manager
• Develop training plans based on department needs in consultation with the Guest Service Manager
• Attend to emergencies involving unsatisfied customers and perform guest satisfaction recovery
• Monitor Guest Service personnel to ensure guests receive warm attention and personal recognition
• Maintain effective communication with other departments, notably Housekeeping and Food & Beverage
• Display a high degree of professionalism and integrity as a member of management

Requirements

• Proven experience as Guest Service Operations
• Full understanding of organizational operations to meet objectives
• Knowledge of data analysis and reporting
• Excellent organizational and leadership skills
• Outstanding communication and interpersonal skills
• Diligent and firm with high ethical standards
• BSc/BA in business administration or relevant field; MSc/MA in human resources is a plus

Values

• Serve with Humility
• Radiate Optimism
• Rely on Our Family