Duty Manager

Minimum 24 hours per week, with potential for more to suit business needs and holiday cover. Various shifts between 6am and 10pm. Must be over 18.

About Us

At A.F. Blakemore & Son Ltd, we’re proud of our heritage, but even more excited about our future. What started in Wolverhampton in 1917 as a small, family-run grocery store has grown into one of the UK’s largest privately owned businesses, employing over 5,000 people and generating a turnover of £1.2 billion. We combine the strength of a global brand while maintaining the values of a family business. We’re constantly evolving, always looking for new and better ways to serve our customers and support our colleagues, making this an exciting place to build your career.

Today, we operate at the heart of communities across the UK, with 243 SPAR convenience stores and a thriving business spanning retail, food service, and wholesale distribution. Food and drink remain at the core of everything we do, driving our passion for quality, innovation, and exceptional customer experiences. SPAR is the world’s largest international food retail chain, encompassing more than 13,800 stores in 48 countries. With more than 2,600 stores and a turnover in excess of £3 billion, SPAR is also the UK’s leading convenience store group. Being a ‘symbol’ group means that individual SPAR members retain their independence but enjoy the many benefits of being part of a global brand.

About the role

Reporting to the Store Manager, the Duty Manager will help drive growth within the company-owned Hillsborough SPAR store. As a member of the Duty Manager team, effective through all operational hours of the store, you will support the Store Manager in leading and motivating a team of colleagues. You will be part of the Store Manager’s leadership team, ensuring excellent customer service and contributing to achieving store sales and profitability through ‘Brilliant Basics, Moments of Wow, Food For Later, Food For Now’.

Responsibilities

• Supporting the Store Manager to ensure a safe, legal, and high-performing store, whilst taking overall responsibility for the entire store during Duty Manager shifts
• Assisting the Store Manager to deliver all store operations, objectives, and KPIs
• Managing, coaching, and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style
• Carrying out performance management and absence management as appropriate
• Responsible for occasional opening/closing of the store, colleague safety, and stock/cash security/accountability as appropriate during shifts
• Carrying out cash reconciliations, voids, refunds, and other ‘management’ tasks for till colleagues
• Being a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from our competitors
• Working with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community
• Adhering to all company policies, procedures, and processes

Requirements

• Previous management or supervisor experience within a food retail or similar fast-paced operation
• Committed to achieving and sustaining exceptional customer service standards
• Able to plan, organise, and prioritise effectively
• Ability to communicate and influence at all levels
• Able to take appropriate action and make decisions
• Committed to promoting collaborative working
• Enthusiastic and flexible with a positive attitude
• Committed to developing own skills and applying learning to improve own performance

Benefits

• Holiday, Maternity, and Paternity leave and pay in excess of statutory entitlements
• Cycle to Work scheme
• Outstanding training and development opportunities in a highly supportive and multi-diverse culture
• Hands-on experience in a high-volume, fast-paced environment
• Enhanced Maternity and Paternity pay packages
• Flexible working hours opportunity
• Early access to your pay through ‘EarlyPay’
• 24/7 access to your payslips via HR/Payroll portal
• 12.5% staff discount on fresh items and 10% staff discount on ambient products in our SPAR stores (excluding alcohol and cigarettes)
• Wellbeing support – access to emotional support, counselling, legal, and financial advice
• Company Pension Scheme
• Company Life Insurance worth 1x annual salary and 6x annual salary with Company Pension Scheme (NEST pension scheme)
• Extra Holiday Purchase Scheme
• Long Service Awards
• Bonus Scheme
• Company Sick Pay
• Employee Volunteering opportunities

Pay

£13.75 per hour, plus bonus opportunity.

Schedule

Minimum 24 hours per week, with potential for more to cover sick leave and holidays. Various shifts between 6am and 10pm.