Dutch Wonderland Director of Operations

Role & Responsibilities

• Supervisory Duties:
  • Manage and lead all aspects of Park operations, including rides, attractions, and any other assigned business units
  • Act as an approachable mentor and coach to all assigned team members
  • Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over labor, attendance, materials, and departmental spending and budgets
  • Act as a strategic visionary to implement measures that will favorably impact process, people, and/or profit
  • Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests
  • Become knowledgeable of performing the essential duties of all assigned park operations positions and backfill these positions when needed
  • Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline
  • Ensure that all required meal and other breaks are being given in accordance with PA law
  • Assist with team scheduling and timekeeping activities
• Departmental Duties:
  • Provide leadership and oversight for all programs, rides, and attractions
  • Develop and maintain standard operating procedures, permitting, and required signage for all park attractions to ensure the highest level of safety
  • Aid the park’s safety officer to ensure that all corporate and jurisdictional Health, Safety and Environmental performance and documentation standards are met or exceeded, including those set forth by OSHA and various other state/local ordinances and codes; maintain opening and closing operational checklists and park communication systems; conduct regular safety meetings and document regular site safety inspections; serve as liaison for public service agencies such as law enforcement, fire protection and emergency medical services
  • Work closely with the Dutch Wonderland General Manager in establishing on-going operations procedures and programs for the park
  • Ensure the continued and safe operation of all water park and theme park attractions
  • Ensure that all park operations remain in compliance with state, local, district and company standards
  • Collaborate with maintenance team to ensure that attractions are functioning properly and that acceptable water quality standards are being maintained for all attractions
  • Lead pre-season and post-season operations teams, including support of routine maintenance activities
  • Implement and execute the park Manager on Duty program
  • Act as liaison with local law enforcement and public service agencies during emergency situations
  • Establish and monitor the on-going safety program, including conducting regular safety meetings and proactively identify potential hazards
  • Conduct regular information meetings with various department heads to ensure good communications within the park operations department
  • Conduct daily and frequent site inspections to ensure that the highest possible standards of safety, courtesy, cleanliness, and efficiency are met
  • Develop and motivate the management personnel in the park operations department
  • Maintain close and open communication with peers and superiors
  • Direct all aspects of the operations department through a close working relationship with the operations managers, supervisors, and team members
  • Develop, monitor, and meet or exceed the yearly business plan for all operations-related departments
  • Ensure that all First Aid reports and other related data are collected, stored confidentially, and are accurate and complete
  • Maintain a good working relationship with the Doctor of Record, local hospitals, local emergency medical services, and nearby health clinics
  • Work with representatives of the insurance underwriter to identify and correct problems and to defend the company in liability matters
  • Select and train security personnel to maintain 24-hour coverage
  • Establish and maintain good relations with vendor and supplier contacts
  • Select and recommend merchandise that will maximize revenues for the park
  • Monitor and maintain cost of sales on a regular basis, to remain profitable
  • Assist with the development of all line schedules, budgets, and labor monitoring
  • Assist Park leadership with budgeting and staffing metrics

Requirements

• Must be at least 18 years of age to comply with PA Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays, open to close
• Must possess a valid driver’s license and a good driving record
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Must possess a safety-oriented mindset and be fully committed to enforcing all DOSH, IROC, and all other regulations, policies, and procedures
• Must be able to speak with guests directly when other operations leadership is not available
• Must be able to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment
• Must possess strong written and verbal communication skills
• Must possess strong decision-making skills and be able to think creatively while maintaining accordance with all safety, financial, and regulatory constraints
• Must be able to analyze financial information, costs, inventory and sales to achieve maximum profit potential and address variances for a multi-million-dollar facility
• Must be proficient in Microsoft Outlook, Excel, Word, and Power Point
• Must exude professionalism, discretion, and confidentiality at all times

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to remain sedentary for extended periods of time, while using a computer
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
• Ability to climb or descend stairs for some of the rides and attractions

Working Conditions

• Constant exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Frequent interruptions
• Constant repetitive motion
• High noise levels
• Flashing lights
• Heavily populated environments