Dunkin Team Leader

Are you a natural leader who thrives in a fast-paced, customer-focused environment? Dunkin' Donuts is looking for dynamic Shift Leaders to guide our crew members and ensure a delightful guest experience. If you have a knack for motivating teams and a passion for service excellence, this is your opportunity to step into a role that's both challenging and rewarding.

Benefits

• Weekly Pay — receive regular paychecks every week
• Paid Time Off
• Career Advancement — internal promotion and career development opportunities
• 401(k) with 6% Match
• Leadership Impact — inspire and coach crew members, playing a pivotal role in their development and the store's success
• Guest-Centric Approach — lead by example in delivering top-tier guest service
• Operational Excellence — drive operational standards and efficiency
• Team Coordination — manage team dynamics effectively
• Continuous Learning — comprehensive training programs, including ServSafe certification

Responsibilities

• Team Management — guide crew members through their shifts, clearly communicating responsibilities, providing feedback, and acknowledging achievements
• Strategic Deployment — utilize team members optimally throughout the shift to meet guest needs and maintain service standards
• Training Support — assist in training crew members, in line with directives from the Restaurant Manager or Assistant Manager
• Performance Accountability — set clear goals and hold team members accountable during your shift
• Guest Satisfaction — uphold commitment to guest service, fostering a sense of urgency to meet needs and resolve issues
• Quality Assurance — ensure quality, service, and cleanliness standards are consistently met
• Profitability Focus — oversee execution of restaurant standards and marketing initiatives to effectively manage labor and food costs
• Safety and Security — ensure adherence to all policies regarding cleanliness, food safety, and restaurant security
• Other duties as assigned

Requirements

• Strong communicators with effective math and writing skills
• Experience in restaurant, retail, or supervisory roles preferred
• Must be at least 18 years of age and fluent in English
• Energetic leaders who can inspire teams and deliver exceptional guest experiences
• Ability to pass a background check and drug test
• Flexibility to work various shifts as required