Dual Sales Coordinator

Position Summary

The Dual Hotel Sales Coordinator supports the sales team at the Homewood Suites and Hilton Garden Inn Fort Wayne. This role is responsible for sales administration, group block coordination, client communication, and event support across both properties.

What You'll Do

• Group and Reservation Management
• Cook up and process all methods of payment in compliance with property and brand standards.
• Create event proposals and contracts using Delphi FDC; work closely with clients to obtain and update all event details to ensure a successful event.
• Prepare Banquet Event Orders (BEOs) for kitchen staff and host weekly BEO meetings with department heads.
• Greet clients prior to events to confirm all arrangements are in place and expectations are met.
• Follow up with client’s post-event to gather service feedback, express appreciation, and cultivate repeat and referral business.
• Respond promptly and professionally to client inquiries, issues, and special requests to ensure a quality experience.
• Client Relations and Event Support
• Communicate group needs, special requests, and event details to guest services, housekeeping, and food and beverage teams.
• Prepare group turnovers for operational department heads to support seamless execution.
• Work closely with kitchen and banquet staff to ensure all event requirements are clearly communicated and delivered.
• Notify relevant departments of customer specifications in a timely manner and escalate issues as needed.
• Sales Administration
• Maintain accurate, organized records and files to support group history, future bookings, and quality service continuity.
• Develop and maintain relationships with key corporate, business, and travel industry accounts to support market share growth.
• Cook up and process all methods of payment in compliance with property and brand standards.
• Cook up and process all methods of payment in compliance with property and brand standards.
• Coordinate property participation in seasonal wedding vendor shows and other industry events as directed.
• Aid in general sales office administrative duties as needed, including correspondence, filing, and report preparation.
• Complete special projects and other responsibilities as assigned.

What You Bring

• One or more years of experience in hotel sales, hospitality administration, or a closely related role.
• Proficiency with hotel property management systems; experience with Delphi FDC or similar group sales platform preferred.
• Strong organizational skills with the ability to manage multiple priorities accurately and on deadline.
• Clear and professional written and verbal communication skills.
• Ability to work collaboratively with multiple departments and adapt to shifting priorities.
• High attention to detail and commitment to data accuracy in booking and billing processes.

Preferred Experience

• Experience supporting sales teams at a dual-property or multi-property hotel operation.
• Familiarity with Marriott brand systems and standards.
• Demonstrated ability to build and maintain client relationships over time.

Schedule

Schedule may vary based on group and event needs; flexibility for occasional evenings or weekends may be required.

About PAH Management

PAH Management is a Dallas-based hotel ownership and management company operating a portfolio of select-service properties across multiple states under Marriott, Hilton, and Hyatt brands. We are dedicated to developing a culture that places associates first while becoming America's preferred hotel management company. Equal Opportunity Employer.