Dual Front Office Manager

JOB DUTIES AND RESPONSIBILITIES

• Maintains current list of available rooms for walk situations.
• Clocks in and out directly.
• Reviews staffing levels to ensure guest service, operational needs and financial objectives are met.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Maintains productive relationship with Valet Parking provider.
• Regularly reviews department budget to meet budgeted wages and general expenses.
• Checks printed registration cards against information on arrival report and rectifies any discrepancies.
• Ensures prompt and courteous service to guests.
• Pre-registers guests according to standards.
• Completes and monitors employee schedule.
• Hires, coaches and disciplines direct reports.
• Interacts positively and professionally with guests to resolve issues.
• Acts as Manager on Duty as required.
• Works nights, weekends, and holidays as necessary.

EDUCATION AND EXPERIENCE

• Minimum of three (3) years in similar leadership role (I.E. Front desk supervisor, Assistant Front Office Manager, etc.).

KNOWLEDGE, SKILLS AND ABILITIES

• Minimum of High School education, post-high school education preferred.
• Basic math skills.
• Ability to communicate effectively verbally and in writing.
• Strong leadership skills.
• Ability to exceed expectations of guests and team members.
• Excellent time management skills.
• In-depth knowledge of hotel Front Desk operations.

BENEFITS

• Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy.
• Compensation Range: $55,000.