Dual Director of Front Office

What You'll Do

• Oversee all front office operations across Aloft Austin Downtown and Element Austin Downtown — including Front Desk, PBX, Bell, and Concierge functions — ensuring seamless, brand-compliant guest service delivery across both Marriott lifestyle hotel brands.
• Develop and implement front office department strategies that improve financial performance, guest satisfaction scores, and operational efficiency across this dual-branded downtown Austin hotel operation.
• Lead, mentor, and develop the front office leadership team across both properties — providing hands-on coaching, performance evaluations, and associate development that builds a culture of excellence, accountability, and internal promotion.
• Ensure full adherence to White Lodging policies and procedures, Marriott brand standards, and guest service requirements across all front office operations at Aloft Austin Downtown and Element Austin Downtown.
• Collaborate cross-functionally with Housekeeping, Food & Beverage, Sales, and hotel leadership teams at both properties — driving alignment, communication, and a seamlessly coordinated guest experience from arrival to departure.
• Monitor, analyze, and act on guest satisfaction scores and front office performance metrics — implementing strategic corrective actions and service improvements to continuously elevate results across both hotels.
• Manage front office labor, scheduling, and payroll in alignment with budget targets and the operational demands of a dual-branded hotel environment in a high-volume downtown Austin market.

What You'll Bring

• Proven front office leadership experience as a Director of Front Office, Front Office Manager, or senior rooms operations leader — experience in a full-service, lifestyle, or dual-branded hotel environment strongly preferred.
• Familiarity with Marriott brand standards, systems, and front office protocols — prior experience leading front office operations at an Aloft, Element, or comparable Marriott lifestyle brand a significant advantage.
• Proficiency in hotel property management systems (PMS) and point-of-sale (POS) platforms — with a strong working knowledge of front office procedures, rate management, and rooms inventory control.
• Strong communication, leadership, and problem-solving skills — with a demonstrated ability to develop and motivate front office teams across multiple operational priorities and two distinct hotel brands simultaneously.
• Proven ability to drive guest satisfaction scores, front office performance results, and associate engagement in a fast-paced, high-volume downtown hotel environment.
• Experience managing front office budgets, labor costs, and scheduling across a complex hotel operation — dual-branded or multi-property experience a strong plus.
• A collaborative, guest-first leadership approach that builds trust across hotel departments, associates, and the broader White Lodging Austin market team.