Dua Miami an Autograph Collection Hotel - Housekeeping Manager OEM

About the Role

Ensure efficient operations of the Housekeeping Department in accordance with Aimbridge Hospitality standards, supervising all areas including rooms, front/back of house, public areas, and laundry. Management-level associates are expected to work as much of each workday as necessary to complete their job responsibilities; overtime applies and is calculated accordingly.

Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag.
• Comply with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements such as Food Handlers, Alcohol Awareness, CPR, and First Aid.
• Establish and maintain a key control system for the department.
• Operate radios efficiently and professionally, ensuring proper radio etiquette within the housekeeping department.
• Monitor and direct all Housekeeping and Laundry personnel.
• Inspect rooms daily; do not schedule an additional Supervisor or Assistant unless occupancy is over 90 rooms or with General Manager's approval.
• Ensure compliance with company and brand training using the steps to effective training according to Aimbridge Hospitality standards.
• Conduct all 90-day and annual employee performance appraisals according to Aimbridge Hospitality S.O.P.'s.
• Review Housekeeping staff's worked hours for payroll compilation and submit to accounting on a timely basis.
• Develop a manager as assigned by the Corporate Office, including sign-off on all competencies and assist in placement.
• Conduct monthly department meetings with housekeeping staff according to Aimbridge Hospitality standards.
• Prepare employee schedules according to business forecast, payroll budget guidelines, and productivity requirements; submit the Schedule and Wage Progress Report to the General Manager weekly.
• Handle overall supervision of daily inspection for arriving V.I.P.'s.
• Ensure lobbies, guest hallways, guest rooms, and back of the house areas are cleaned to Aimbridge Hospitality standards.
• Maintain standards regarding Purchase Orders, vouchering of invoices, and checkbook accounting according to Aimbridge Hospitality S.O.P.'s.
• Maintain required pars of all Housekeeping and Laundry supplies by ordering needed supplies and amenities on a monthly/quarterly basis.
• Conduct monthly and quarterly Housekeeping inventories on a timely basis.
• Ensure guest privacy and security by correctly following Aimbridge Hospitality procedures.
• Participate in required M.O.D. coverage as scheduled.
• Ensure implementation of all Aimbridge Hospitality's policies and house rules.
• Train and review all 'House Safety' rules and procedures with Housekeeping staff.
• Motivate, coach, counsel, and discipline all Housekeeping personnel according to Aimbridge Hospitality S.O.P.'s.
• Prepare and conduct all Housekeeping interviews and hiring procedures according to Aimbridge Hospitality S.O.P.'s.
• Monitor work orders and submit to Engineering department; follow up on Maintenance Requests to ensure completion.
• Respond to all guest requests, situations, complaints, and accidents in an attentive, courteous, and efficient way.
• Attend monthly all-employee team meetings and any other functions required by management.
• Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training.
• Maintain a professional working relationship and promote open lines of communication with other managers, employees, and all other departments.
• Respond to emergency situations using information contained in M.S.D. sheets; keep M.S.D. sheets current and easily available.
• Focus the Housekeeping Department on its role in contributing to guest service scores.
• Balance and clear the room status nightly, comparing the PM Housekeeping Report with the computer's room status report and resolve all discrepancies.
• Maintain and monitor 'Lost and Found' procedures and policies according to standards.
• Train all Housekeeping personnel to perform their duties to Aimbridge Hospitality standards.
• Ensure employees are attentive, friendly, helpful, and courteous to all guests, managers, and other employees.
• Conduct daily morning meetings with staff.
• Conduct weekly walk-throughs with General Manager and Property Engineer.
• Use the telephone and computer system for reporting and verifying room status.
• Ensure valet laundry is recorded for valet cleaners; check and review incoming laundry at the end of the day to ensure all items have been returned.
• Properly store, secure, and issue supplies as needed to meet business demands.
• Complete all reports in a timely and efficient manner as required by management.
• Establish, with General Manager's approval, any additional standards as needed for the Housekeeping Department.
• Review Guest Request log daily to ensure all requests have been met, taking proactive steps to address problems before they occur.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Monitor all V.I.P.'s, special guests, and requests.
• Perform any other duties as requested by the General Manager.

Requirements

• At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
• Supervisory experience required.
• Proficient in Windows operating systems, company-approved spreadsheets, and word processing.
• Must have a valid driver's license for the applicable state.
• Ability to convey information and ideas clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well in stressful, high-pressure situations and maintain composure and objectivity under pressure.
• Effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to assimilate complex information from disparate sources and adjust or modify to meet constraints.
• Effective at listening, understanding, clarifying, and resolving concerns and issues raised by coworkers and guests.
• Ability to work with and understand financial information and data, and basic arithmetic functions.

About the Property

Dua Miami is a standout Autograph Collection Hotel in the energetic heart of Miami's Brickell district. Here, the buzz of the city meets the bliss of a personal hideaway. We deliver top-notch curations that satisfy your whims, offering the best of both worlds: indulgent relaxation and lively social engagements. Dua goes beyond being just a hotel — it's your premium springboard into an iconic Miami journey.

About the Company

As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results determines who makes the cut to be part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally.