DTVB Host- Hostess

Description

The Host‑Hostess is responsible for: Greet and seat all guests and ensure a quality dining experience.

Job Responsibilities

• Ensure all tables are properly set before seating guests.
• Maintain seating chart for rotation of stations.
• Greet and seat guests and issue menus in a friendly courteous manner.
• Answer phone properly and follow all reservation procedures.
• Follow accurate cash handling and room charge procedures.
• Organize and maintain a clean service podium.
• Maintain an inventory of needed supplies and retail items.
• Ensure all menus are clean before shift.
• Be familiar with hotel facilities and their location and hours.
• Continually communicate with servers, dining room attendants, managers and hotel employees in all items related to the host stand.

Required Skills and Ability

• Strong communication skills for person‑to‑person and telephone interactions.
• Clear speaking and ability to articulate thoughts.
• Good listening and problem‑solving skills.
• Ability to prioritize and multitask in a fast‑pace environment.
• Basic math skills for counting money, making change, and accurate inventory records.
• Ability to complete all position‑specific tests according to department standards.
• Ability to answer phones.
• Ability to work with money.

Required Education and Experience

• Education – Ability to read and write English.
• Experience – One year experience in related field preferred.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.