DTNA-Front Desk Agent

About the role

The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check‑in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

• Provide attentive, courteous, and efficient service to guests during check‑in, throughout their stay, and at checkout.
• Maximize room revenue and occupancy.
• Answer guest inquiries about hotel services, facilities, hours of operation, restaurants, transportation, entertainment, etc., in a timely manner.
• Log and deliver packages, mail, and messages to guests and meeting rooms.
• Follow all cash handling and credit policies.
• Obtain necessary information when taking room reservations and follow the rate‑quoting scenario.
• Handle check‑ins and check‑outs in a friendly, efficient, and courteous manner.

Requirements

• Maintain a warm and friendly demeanor at all times.
• Effectively communicate verbally and in writing with employees and guests in an attentive, friendly, courteous, and service‑oriented manner.
• Listen to, understand, and clarify concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service‑oriented manner.