DTH Full-time Technician - Mesquite, TX

At NRG, we deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. We foster a dynamic, unified, and inclusive culture designed to help employees develop the skills they need for success now and in the future.

About the role

Direct to Home Pros provide expert-level installation and services while delivering the highest caliber of customer service. Customers will rely on you to act with honesty and integrity as you offer what they have been looking for — peace of mind.

Responsibilities

• Earn piece-rate pay and enjoy an unlimited commission plan
• Become an expert on smart home technology by training on industry-leading products
• Manage inventory and assets with a business owner mentality
• Install, service, and troubleshoot cutting-edge smart home technology in customer homes
• Create solutions to protect and simplify customers’ lives
• Conduct routine maintenance and inventory of company products and equipment
• Explain and provide detailed system capabilities and operational instructions to various customers
• Control your own income by providing opportunities for customers to purchase additional products and services
• Leverage service and installation appointments into leads and revenue

Requirements

• A valid driver’s license, a good driving record, and reliable transportation
• Ability to successfully pass post-offer background investigation and licensing requirements per applicable law
• Must live within a 20-mile radius of the city

Qualifications

• Sales Mindset: Experience in retail, B2C sales, insurance, or service-based sales is a major plus
• Customer First Attitude: Ability to act with integrity while building rapport with diverse customers
• Technical Aptitude: Experience in cable/satellite install, pest control, construction, or solar is helpful but not required

Physical Demands Of The Job

• Lift and carry up to 45 lbs
• Ability to climb ladders (up to 14 feet, including ability when carrying tools to meet weight capacity requirements for company-approved ladders, i.e. 375 lbs)
• Work in confined spaces like attics
• Comfortable bending, kneeling, and standing for extended periods
• Field Service technicians will conduct a safety analysis of every home to ensure a safe workplace for the technician and the customers