DSW Part-Time Key Holder

About the Role

Supports store management in all activities to drive sales and results. Demonstrates behaviors that align with the company values: We Love What We Do, We Own What We Do, We Do What's Right, We Belong. Partners with the management team on store priorities with a focus on in-store customer experience, inventory management, omni activities, and cashwrap efficiency while promoting a positive work environment and executing operational processes in compliance with company standards and policies.

Responsibilities

• Be empowered to meet the customer where they are and personalize their experience:
  • Maintain in-store experience by modeling Customer Experience Leader (CEL) behaviors and redirecting associate behaviors to achieve store goals and Key Performance Indicators (KPI).
  • Respond to customer and associate requests or feedback with a high sense of urgency.
  • Ensure customers have a positive experience by maintaining DSW store standards.
  • Complete all tasks related to daily open/close including store cleaning, recovery, and maintenance standards.
  • Review daily communication; plan and execute tasks throughout the day and follow through with required actions.
• Be committed to the customer having a consistent positive experience:
  • Review, understand, and clearly communicate daily progress.
  • Complete processes as requested related to audits, donations, transfers, mismates, damages, etc.
  • Work closely with the store leadership team to understand and follow all policy and procedures.
• Bring the power of shoes to life by leveraging in-store and digital services:
  • Participate in inventory-related activities including but not limited to freight receipt, product placement, markdowns, and mark out of stock (MOOS).
  • Assist management with omni activities in-store including but not limited to Charge/Send and Buy Online Pick Up In Store (BOPIS).
  • Communicate supply needs to ensure successful operations in all areas of the business.
• Be Responsible To Pause And Put The Customer First:
  • Help ensure a safe environment for both customers and associates.
  • Ensure all equipment is in good operating condition and report issues to the Store Manager.
  • Address associate and customer concerns and escalate as needed.
  • Support team in associate timekeeping activities.
  • Provide feedback to the Store Manager on associate performance and communicate associate relations issues for follow-up.
• Bring Fun And Energy To Everything You Do:
  • Recognize associates through company recognition tools.
  • Support team by training and coaching associates.
  • Perform all other associate duties within the store.
  • Perform other duties as assigned by the Store Manager or other leaders.

Requirements

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time-bound expectations.
• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
• Must have the ability to spend up to 100% of working time standing or walking around the store.
• Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch, or crawl on a frequent basis.

Qualifications

• Minimum 2 years' workforce experience.
• Minimum high school graduate or equivalent.