DSW Part Time Key Holder

About the role

Supports store management in all activities to drive sales and results. Demonstrates behaviors that align with the company values of We Love What We Do, We Own What We Do, We Do What's Right, We Belong. Partners with the management team on store priorities with a focus on in-store customer experience, inventory management, omni activities and cashwrap efficiency while promoting a positive work environment and executing operational processes in compliance with company standards and policies.

Responsibilities

• Maintain in-store experience by modeling Customer Experience Leader (CEL) behaviors and redirecting associate behaviors to achieve store goals and Key Performance Indicators (KPI).
• Responsible for responding to customer and associate requests or feedback with a high sense of urgency.
• Ensures customers have a positive experience by maintaining DSW store standards.
• Completes all tasks related to daily open/close including store cleaning, recovery and maintenance standards.
• Reviews daily communication; plans and executes tasks throughout the day and follows through with required actions.
• Reviews, understands and clearly communicates daily progress.
• Completes processes as requested related to audits, donations, transfers, mismates, damages, etc.
• Work closely with the store leadership team to understand and follow all policy and procedures.