DSW Part Time Key Holder

Essential Duties And Responsibilities

• Maintain in-store experience by modeling Customer Experience Leader (CEL) behaviors and redirecting associate behaviors to achieve store goals and Key Performance Indicators (KPI).
• Responds to customer and associate requests or feedback with a high sense of urgency.
• Ensures customers have a positive experience by maintaining DSW store standards.
• Completes all tasks related to daily open/close including store cleaning, recovery and maintenance standards.
• Reviews daily communication; plans and executes tasks throughout the day and follows through with required actions.
• Reviews, understands and clearly communicates daily progress.
• Completes processes as requested related to audits, donations, transfers, mismates, damages, etc.
• Work closely with the store leadership team to understand and follow all policy and procedures.
• Participate in inventory related activities including but not limited to freight receipt, product placement, markdowns, and mark out of stock (MOOS).
• Assists management with omni activities in store including but not limited to Charge/Send and Buy Online Pick Up In Store (BOPIS).
• Communicates supply needs to ensure successful operations in all areas of the business.

Required Skills

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time bound expectations.
• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
• Must have the ability to spend up to 100% of working time standing or walking around the store.
• Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch or crawl on a frequent basis.
• Experience: Minimum 2 years' workforce experience. Minimum high school graduate or equivalent.