DSW Part Time Key Holder

About the role

Supports store management in all activities to drive sales and results. Demonstrates behaviors that align with the company values of We Love What We Do, We Own What We Do, We Do What’s Right, We Belong. Partners with the management team on store priorities with a focus on in-store customer experience, inventory management, omni activities and cashwrap efficiency while promoting a positive work environment and executing operational processes in compliance with company standards and policies.

Responsibilities

• Model Customer Experience Leader (CEL) behaviors and redirect associate behaviors to achieve store goals and Key Performance Indicators (KPI).
• Respond to customer and associate requests or feedback with a high sense of urgency.
• Maintain DSW store standards to ensure customers have a positive experience.
• Complete all tasks related to daily open/close including store cleaning, recovery and maintenance standards.
• Review daily communication; plan and execute tasks throughout the day and follow through with required actions.
• Review, understand and clearly communicate daily progress.
• Complete processes as requested related to audits, donations, transfers, mismates, damages, etc.
• Work closely with the store leadership team to understand and follow all policy and procedures.
• Participate in inventory related activities including but not limited to freight receipt, product placement, markdowns, and mark out of stock (MOOS).
• Assist management with omni activities in store including but not limited to Charge/Send and Buy Online Pick Up In Store (BOPIS).
• Communicate supply needs to ensure successful operations in all areas of the business.
• Help ensure a safe environment for both customers and associates.
• Ensure all equipment is in good operating condition and checked regularly by reporting issues to Store Manager.
• Address associate and customer concerns and escalate as needed.
• Support team in associate timekeeping activities.
• Provide feedback to the Store Manager on associate performance and communicate associate relations issues to Store Manager for follow up.
• Recognize associates through company recognition tools.
• Support team by training and coaching associates.
• Perform all other associate duties within store.
• Perform other duties as assigned by the Store Manager or other leaders.

Required Skills

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time bound expectations.
• Availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
• Ability to spend up to 100% of working time standing or walking around the store.
• Lifting up to a maximum of 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch or crawl on a frequent basis.

Experience

• Minimum 2 years’ workforce experience.
• Minimum high school graduate or equivalent.