DSP V - Home Supervisor

About the role

The Texas Health and Human Services Commission (HHSC) seeks a Direct Support Professional V (DSP V) - Home Supervisor to oversee the daily operations and delivery of quality programs and services at the State Supported Living Center (SSLC).

Responsibilities

• Arranges work schedules to ensure adequate supervision/coverage based upon levels of supervision and levels of direct care of individuals served.
• Provides leadership to, and plans, assigns and supervises the activities of DSPs on the home.
• Hires, trains, and promotes professional growth of assigned DSPs so that a competent workforce is maintained.
• Ensures that all assigned staff are compliant in training per agency and facility standards.
• Reviews essential job functions, performance expectations, coaches job performance, and provides supportive and constructive feedback.
• Conducts performance evaluations of assigned staff to give employees timely feedback on their performance and oversees staff development plans and activities.
• Takes action to improve employee retention and reduce turnover.
• Trains and utilizes DSP IV “Charge” staff effectively to manage each shift.
• Ensures the DSP IV “Charge” effectively monitors habilitation, behavior management, crisis intervention, mealtime coordination, and other plans.
• Models for and coaches DSP IV “Charge” staff to build their supervisory and leadership skills.
• Models how to teach and assist individuals with carrying out and documenting program plans, including using the electronic health record or other documentation system(s).
• Ensures that care, treatment, training, and support activities are completed and documented on the assigned home according to individual plans.
• Ensures sufficient active treatment/engagement materials are always available for the individuals’ safe and therapeutic use.
• Works collaboratively with other staff assigned to the home such as in the areas of QIDP services, behavioral health, and active treatment/vocational services to ensure integrated services and programming.
• Attends Interdisciplinary Team Meetings (IDTs) and participates in the development and implementation of individuals’ plans.
• Ensures Direct Support Professionals (DSPs) understand and are adequately trained to implement the plans.
• Provides consultation, guidance, and support to staff to build capacity for working with individuals who exhibit challenging behaviors.
• Provides behavioral intervention strategies to ensure that individuals are protected from harm or injury and appropriately manages aggressive behavior between individuals.
• Guides staff to adapt to changing populations and needs and develops and implements strategies to meet those needs.
• Ensures proper management and supervision of staff and their assigned duties to ensure that individuals are free from physical and emotional harm.
• Ensures ongoing and respectful interaction between the staff and the individuals.
• Maintains a physical presence on the home to ensure optimal quality of life for the individuals.
• Supervises monitors and documents the activities of DSPs.
• Praises staff for positive performance, creating an environment where staff feel safe to ask for help and guidance, while intervening to correct mistakes in real time when necessary.
• Ensures the health care needs of individuals are met, under the supervision of medical personnel.
• Administers first aid to individuals as appropriate.
• Conducts emergency drills on a monthly basis, such as CPR drills, fire drills, ensuring all staff know their role in a true emergency.
• Reports and ensures DSPs report significant changes in individuals’ physical conditions and/or behavior to designated personnel.
• Ensures the home is maintained as a safe and sanitary living environment for individuals.
• Ensures infection control and risk management policies and procedures are correctly implemented.
• Ensures that individuals’ environment is free of safety hazards by correcting and reporting hazards, entering work orders for maintenance issues, and teaching and overseeing others to do the same.
• Oversees and ensures the reporting of unusual incidents such as fires, abuse of individuals, injuries, and unauthorized departures.
• Review documentation following significant events.
• Identifies areas of needed change and makes recommendations to improve operations to the Unit Director.
• Provides guidance and assistance to DSP staff to understand and implement program procedures, policies, and laws, such as the Texas Administrative Code (TAC).
• Ensures proper procedures are followed in Abuse & Neglect investigations, and follow-up assignments are completed in a timely manner for any administrative concerns identified in such investigations.
• Ensures that identified issues are responded to promptly.
• Ensure proper supports are put in place as directed.
• Attends routine meetings such as scheduling meetings, morning unit/home meetings and staff meetings and follows up with issues generated from meetings.
• Prepares required reports and other documentation.
• Serves as the Assistant Unit Director/Unit Director in his/her absence, as assigned.

Qualifications

To succeed in this role, candidates should possess a Bachelor's degree in a related field, a minimum of 5 years of experience in a similar role, and a valid driver’s license. Previous experience in ICF/IID settings is preferred.

Skills

Strong communication and interpersonal skills, ability to work independently and as part of a team, and proficiency in Microsoft Office applications are required. Must be able to perform CPR and SUR techniques.

Benefits

The Texas Health and Human Services Commission offers a comprehensive benefits package including 100% paid employee health insurance, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement, and more. For more details, visit the Benefits of Working at HHS webpage.

Pay

$4,381.12 - $5,921.16 monthly

Schedule

Day shift, with potential for evening and weekend work.