DSP / Direct Support Professional

About the role

This position is responsible for managing client relationships and providing exceptional customer service.

Responsibilities

• Manage client interactions through phone, email, and in-person meetings.
• Handle inquiries and complaints professionally and efficiently.
• Develop and maintain strong working relationships with clients.
• Conduct regular follow-ups to ensure client satisfaction.
• Collaborate with cross-functional teams to address client needs.

Requirements

• Bachelor’s degree in Business Administration, Communications, or related field.
• At least 2 years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and manage multiple tasks simultaneously.

Qualifications

• Strong organizational and problem-solving skills.
• Experience with CRM systems is a plus.
• Knowledge of industry best practices in customer service.

Skills

• Customer service skills.
• Effective communication and conflict resolution.
• Attention to detail.
• Adaptability and flexibility.

Benefits

• Competitive salary commensurate with experience.
• Flexible work schedule.
• Professional development opportunities.
• Health insurance coverage.
• Employee discounts.

Pay

The salary range for this position is $45,000 - $60,000 annually, depending on experience.

Schedule

Monday through Friday, 9 AM - 5 PM. Occasional evening and weekend work may be required based on business needs.