DSHS ESA Public Benefits Specialist 1-3

About the role

DSHS ESA – Public Benefits Specialist 1-3 Economic Services Administration’s Community Service Division has an exciting entry-level opportunity for a Public Benefits Specialist, with training provided. This full-time position works on-site at our Community Services Office in Omak, WA, where you’ll help individuals and families access the benefits and resources they need. If you’re looking for a rewarding career in public service where your compassion and dedication can make a difference in the lives of fellow Washingtonians, this could be a great opportunity to get started.

Responsibilities

• Help people applying for public assistance services through face-to-face interactions and over the phone.
• Determine eligibility for all public assistance programs by conducting interviews, obtaining information from individuals and third parties.
• Process applications received online and process all case actions using the appropriate computer programs.
• Using internal software, learn to process applications for initial and on-going eligibility determinations for Financial, Child Care, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs.
• Conduct intensive interviews and independently determine eligibility.
• Gather and review data, applications, and verification for each benefit program as it relates to each person's circumstances.
• Process all applications and case actions in accordance with federal and state requirements based on household income and size.
• Explain program requirements, application procedures, and verification needs, as well as answer questions regarding benefits or available services to clients.

Requirements

• Four years in a customer service job where the major duties involved public contact.
• Or a job providing staff