DSHS DVR Rehabilitation Technician 1
About the role
Are you someone who enjoys helping people get oriented, feel welcome, and take their next step with confidence? The Division of Vocational Rehabilitation (DVR) is hiring a Rehabilitation Technician 1 to support people with disabilities as they work toward meaningful employment. This position provides paraprofessional and technical support to Vocational Rehabilitation Counselors and/or other professional vocational rehabilitation staff. As the first line of contact for applicants with disabilities, Rehabilitation Technicians provide a full range of functions to support vocational rehabilitation counselors, and their unit in areas including operational support and direct customer services, orientations, eligibility preparation, and monitoring expenditures related to service delivery. This is a career for someone who enjoys a mix of people-facing work and behind-the-scenes coordination. If you like staying organized, communicating clearly, and knowing your work directly supports others in reaching their goals, this position offers that every day.
Responsibilities
- Provides general office support with a strong emphasis on front desk responsibilities, including greeting and directing participants, answering multi-line telephones, managing lobby sign-ins, maintaining the reception area, distributing incoming and outgoing mail, and monitoring online referral and fax inboxes to ensure timely processing of information.
- May provide information to prospective participants to explain vocational rehabilitation programs, services, and eligibility requirements.
- Accurately enters new applications as needed for DVR services into Case Management System within five days of the date a new participant signs application form.
- Assists VRC and participants in gathering information needed for the development of the Individual Plan for Employment, including support in contacting vendors and obtaining quotes for services.
- At request of