DS and Breakdown Specialist - FT

About the Company

Swift Transportation has been an industry leader since the 1960s and is the largest truckload carrier in America. With locations nationwide, we foster strong connections among our drivers, shop employees, and office staff. We emphasize continual learning, improvement, and a strong company culture to drive results and provide diverse advancement and growth opportunities.

Responsibilities

• Provide cross-functional Driver Support and On-road operational support by managing driver needs, equipment breakdowns, vendor coordination, repair authorizations, and service recovery activities to minimize downtime and ensure safe, efficient fleet operations.
• Receive and manage inbound driver calls, messages, and operational support requests.
• Assist drivers with breakdowns, service interruptions, emergency situations, load-related concerns, and transportation needs.
• Provide timely communication and updates to drivers while managing events through completion.
• Monitor active breakdowns and service events to minimize driver delays and equipment downtime.
• Coordinate roadside assistance, towing, repairs, and equipment recovery services.
• Authorize approved repairs, services, and operational expenses within established guidelines.
• Meet departmental performance, quality, and cost-control objectives.
• Provide cross-functional support between Driver Support and On-road operations.
• Proactively assist others in achieving the organization's objectives.

Requirements

• 6 months of experience in Driver Support, Dispatch, Call Center Operations, Transportation, or a related operational support role.
• Successful completion of Driver Support training and On-road Operations training within 30 days of start date.
• Exceptional communication and customer service skills.
• Ability to negotiate effectively and support cost-conscious operational decisions.
• Ability to quickly assess situations and gather appropriate information.
• Flexibility to provide support to either function as business needs require.
• High School Diploma or equivalent.

Benefits

• 401k plan
• Medical, dental, and vision insurance
• Disability, supplemental, and life insurance
• Pet insurance
• Employee Stock Purchase plan
• Paid training
• Wellness programs
• Flexible Spending Account
• Tuition Assistance Programs (subject to change)
• Military Leave
• Discounts with vendors
• Volunteer opportunities with organizations such as Children's Miracle Network and Habitat for Humanity
• Training, development, and growth opportunities

Pay

$21.50 - $25.00 hourly