Drybar Shops

About the role

Drybar Fairfax Corner is looking for a friendly, outgoing, and personable team member who genuinely enjoys connecting with people. As a Front Desk Representative, you will manage the reception area, provide administrative support, and ensure a welcoming environment for our clients. You will be responsible for creating a positive first impression and assisting with various office tasks in a timely manner.

Responsibilities

The ideal candidate will provide administrative support, manage the reception area, and assist with various office tasks. Note that weekend work is required.

Qualifications

• Experience providing over-the-top, amazing hospitality and customer service is essential
• Enjoys communicating with clients and creating memorable experiences
• 2+ years experience in a fast-paced, customer service-centric environment preferred (hospitality industry, customer service representative, store associate, or similar position)
• Experience with Point-of-Sale Systems strongly preferred
• Resolves conflict - ability to de-escalate tensions and navigate disagreements with composure to reach a mutually acceptable outcome
• Maintains professional demeanor under pressure - able to understand a customer's frustration and remain calm, especially in difficult situations
• Ability to multitask with ease and independently troubleshoot problems
• Frequently required to stand and/or walk for duration of 6-8 hour shifts
• High school diploma or equivalent

Benefits

• Competitive compensation plan with potential to make $23 to $27 per hour based on performance
• Free monthly service
• Membership sales bonus
• 401k, with employer matching benefit
• Retail products discount
• Ongoing training