Drybar Shops

About the role

Drybar is a blow dry‑only bar whose philosophy is to focus on one thing and be the best at it – blowouts. Their tagline says it all: “No cuts. No color. Just blowouts.” They are hiring immediately for fantastic retail sales associates to provide excellent customer service. At Drybar, retail receptionists are called Bartenders because they tend to the social experience of the bar atmosphere. The role asks: Do you hold the power to make anyone smile, befriend strangers, turn around a failing customer experience, remember names and faces, and do five things at one time? If you answered yes, they want to meet you.

Responsibilities

• Lead the client’s experience from check‑in to check‑out, ensuring Drybar standards are upheld and creating a memorable experience.
• Set the tone of a positive shop atmosphere by approaching the day as if hosting a party.
• Organize and execute shop flow between clients and staff in a positive manner.
• Serve as subject matter expert in the reservation system.
• Ensure client information is entered accurately and timely.
• Rebook appointments during check‑out while addressing clients by name.
• Troubleshoot reservation system issues, make changes to client profiles, optimize appointments to fit business needs, and check notes to ensure clients’ needs are met.
• Optimize and maximize appointments with the reservation system, ensuring timely communication and superior customer service.
• Engage clients and serve complimentary beverages.
• Maintain the highest degree of ethics when handling client payments and stylist tips/commissions; balance cash drawer at opening, close, and shift changes.
• Problem‑solve when faced with client concerns or operational issues, always focusing on providing an excellent experience.
• Maintain overall shop cleanliness by conducting walkthroughs behind the bar and keeping the front desk area clean.
• Maintain clear communication with shop management about overall shop operations.
• Educate clients on Drybar products and tools and replenish after sell‑through.
• Uphold Drybar’s 10 Core Values.
• Be on time for scheduled shifts.
• Perform other duties and projects as assigned by Manager or Manager on Duty.

Qualifications

• 1+ years’ experience in a fast‑paced, customer‑service‑centric environment (sales associate, retail sales associate, customer service representative, store associate, salon associate, or similar).
• Previous experience with Point of Sale Systems strongly preferred.
• Previous salon/spa experience preferred but not required.
• High school diploma or equivalent.
• Understand the importance of providing amazing customer service.
• Promote a professional and brand‑appropriate image.
• Strong communication skills and strong presence.
• Self‑starter with a leadership mentality.
• Pleasant and positive demeanor.
• Ability to work at a sustained, fast pace.
• Excellent problem solving and troubleshooting skills.
• Track record in providing over‑the‑top, amazing customer service.
• Ability to multitask with ease.
• Frequently required to stand and/or walk for the duration of 6‑8 hour long shifts.
• Technical ability and skills to operate a point of sale system.
• Problem solver – use logic and support resources to solve problems at the front desk.
• Maintains professional demeanor under pressure.