DRUG-GEN MDSE/LEAD CLERK

About the Role

Direct and supervise all functions, duties, and activities for the Drug GM department. Support the day-to-day operations while embracing the Customer 1st strategy to deliver excellent customer service. Promote trust and respect among associates, communicate company and job-specific information, and collaborate to achieve store goals.

Responsibilities

• Establish and maintain a safe, clean environment that encourages customers to return.
• Supervise and empower associates to meet or exceed performance targets.
• Develop adequate scheduling to manage customer volume throughout operating hours.
• Train and develop associates on job performance and participate in the performance appraisal process.
• Adhere to all local, state, and federal laws, and company guidelines.
• Create a welcoming environment by answering customer questions and offering product suggestions.
• Maintain knowledge of products sold within the department and throughout the store.
• Offer product samples and inform customers of Drug GM specials and promotions.
• Develop and implement a department business plan to achieve desired results.
• Understand the store’s layout and locate products efficiently.
• Create and execute sales promotions in partnership with store management.
• Educate department associates about current, upcoming, and special in-store promotions.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Implement the period promotional plan for the department and stay current with ads.
• Monitor and control department expenses and maintain awareness of inventory conditions.
• Schedule and update price changes, shelf tags, and promotional signs.
• Plan, organize, and supervise the inventory process, including training associates on inventory/stocking and Computer Assisted Ordering.
• Reinforce safety programs, comply with safety procedures, and report unsafe conditions or illegal activity (e.g., robbery, theft, fraud).
• Practice preventive maintenance by inspecting equipment and notifying management of needed repairs.
• Notify management of customer or employee accidents.

Requirements

• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Ability to handle stressful situations.
• Ability to work cooperatively in a high-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications (Preferred)

• High school education or equivalent.
• Management experience.
• Drug GM or retail experience.
• Proficiency in a second language (speaking, reading, and/or writing).