DRUG-GEN MDSE/ASST DEPT LEADER GF

About the Role

Direct and supervise all functions, duties, and activities for the Drug/General Merchandise (GM) department. Support day-to-day operations, achieve sales and profit goals, and maintain quality assurance standards to create an outstanding customer experience through exceptional service. Establish and maintain a safe, clean environment that encourages customers to return.

Responsibilities

• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions about products and promoting trust and respect among associates.
• Communicate company, department, and job-specific information to associates; collaborate with teams to achieve company and store goals.
• Promote teamwork and empower associates to meet performance goals through development and participation in the performance appraisal process.
• Develop adequate scheduling to manage customer volume during hours of operation.
• Gain and maintain knowledge of products sold within the department to respond to questions and make suggestions.
• Offer product samples to help customers discover new items or products they inquire about; inform customers of Drug/GM specials.
• Develop and implement a department business plan to achieve desired results; monitor and control expenses.
• Understand the store's layout to locate products and execute sales promotions.
• Inform and educate department associates about current, upcoming, and special in-store promotions, especially those affecting Drug/GM.
• Implement the period promotional plan for the department; stay current with present, future, seasonal, and special ads.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take action on financial reports.
• Maintain awareness of inventory and stocking conditions; note and address discrepancies.
• Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
• Train department associates on inventory, stocking, and Computer Assisted Ordering (CAO); plan, organize, and supervise the inventory process.
• Practice preventive maintenance by inspecting equipment and notifying appropriate management of repair needs.
• Notify management of customer or employee accidents, safety risks, illegal activity (e.g., robbery, theft, fraud).

Requirements

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, and subtraction).
• Effective communication skills.

Qualifications

• High School Diploma or GED (desired).
• Any management, Drug/GM, or retail experience (desired).
• Second language skills (speaking, reading, and/or writing) (desired).

Skills

Must be able to perform the essential job functions of this position with or without reasonable accommodation.